What are the responsibilities and job description for the Associate Quality Account Manager position at PCI Pharma Services?
Assists with coordinating quality activities of a designated Customer Focused Team to ensure that goals and objectives of the team are accomplished within prescribed time frames and in budget. Helps drive project success to provide PCI a competitive advantage in long-term quality customer management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Creates, updates and peer reviews Master Packaging Instructions, forms and material specifications to ensure that the documents meet internal and customer requirements, as well as obtaining internal and customer approvals of Master Packaging Instructions and specifications.
- Assist with performing batch record reviews of completed orders and orders in process to ensure compliance with cGMP's and customer requirements.
- Assist with creating batch records to support the production schedule.
- Primary Quality Assurance contact for assigned customer accounts
- Assist as company liaison with customers concerning quality control documentation. Help identify, communicate, track and resolve document related issues with other departments and customers.
- Attend or facilitate conference calls and customer meetings to provide or obtain quality related information and customer specific metrics
- Assist with populating quality related metrics and key performance indicators for team's performance.
- Assist with initiating and investigating quality deviations with the responsible functional area.
- Initiating and completing supplier non-conformance reports and effectuates material control.
- Assist with training, developing, and mentoring new Quality Coordinators.
- Adherence to PCI and cGMP policies, procedures, rules and regulations.
- Attendance to work is an essential function of this job.
- Other duties as assigned by Supervisor/Manager.
SUPERVISORY RESPONSIBILITIES:
- No supervisory responsibilities.
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