What are the responsibilities and job description for the Coordinator I, Customer Service position at PCONA Panasonic Connect North America?
At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.
Watch this video to learn about Panasonic Connect and see how we connect talent to opportunity. Come join our journey!
What You'll Get To Do:
- Process orders per customer or sales team requests, in a timely and accurate manner. This is to include welding direct customer purchases or other groups as assigned. Includes issuing vendor PO’s, following up, maintaining delivery dates, etc.
- Process parts quotes and orders, along with some parts research or information requested by customers. Follow up with customers on updating PO’s or determining shipment schedules.
- Respond to factory inquires, manage shipment schedules by updating PO’s with factory information. Respond to customer inquiries and assist with any coordination of shipments, including required documentation, vendor invoice processing and management of the MNET monitor for Panasonic vendor shipments.
- Interface with all related departments, such as sales, credit, purchasing and various other departments as required to solve problems and ensure the smooth flow of work through the department while maintaining customer satisfaction.
- Support the overall Operations team with overflow activities, including service billings, back up for vacations, holidays, etc.
Education and Experience
- BS/BA Degree in a business/financial area or equivalent experience preferred.
- Minimum 1-2 years similar job experience or office administration experience.
Key Competencies
- Strong communication skills, excellent interpersonal skills and customer service skills required.
- Excellent oral and written communications skills.
- Bi-Lingual (English/Spanish) beneficial.
- Must be team oriented and team contributor.
- Must be proactive and collaborative.
- Take a professional interest in helping the team achieve operational excellence; be communicative and responsive and work together to improve service.
- Participate in all facets of training and development.
- Ensure full compliance with all corporate policies, internal controls, Sarbanes-Oxley Act.
- Insures protection of company assets in all areas through front line knowledge and experience.
Other Requirements:
- Projects as assigned.
What We Offer:
- High Performance Culture
- A focus on Diversity, Equity and Inclusion
- Teamwork and Collaboration
- Rewards and Recognition
- Learning & Development Opportunities Across Multiple Business Units
- Competitive compensation packages
- Hybrid work model
- Comprehensive benefits
- Paid Parental Care Leave
- Educational Assistance
- Volunteer time off
- Total Well Being Program
- Employee Referral Program
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.
Salary : $19 - $28
