Triage Engineer Remote job

Job Description

Role: Triage Engineer
Location: Remote
Interview: Phone/Skype
Job Type: Contract 

JOB DESCRIPTION
We are seeking a highly skilled Triage Engineer to join our dynamic team. The ideal candidate will have a strong background in networking, programming, observability tools, cloud technologies, and automation. You will be responsible for diagnosing and troubleshooting complex system issues, optimizing system performance, and ensuring reliability across various platforms.

Key Responsibilities:
Diagnose and triage complex network, system, and application issues to ensure optimal performance.
Conduct root cause analysis and provide actionable insights to improve system reliability.
Collaborate with cross-functional teams, including development, operations, and QA, to resolve incidents and enhance system stability.
Develop and maintain automation tools for building, testing, releasing, monitoring, and alarming.
Utilize observability tools like ELK and Splunk for log analysis and system monitoring.
Work with cloud platforms such as AWS, GCP, or Azure, leveraging cloud monitoring tools like CloudWatch and Datadog.
Contribute to microservices architecture development and ensure efficient system integration.
Implement and maintain CI/CD processes using tools like Jenkins and Concourse.
Design and execute complex database queries for troubleshooting and optimization.
Participate in Agile methodologies, including sprint planning, stand-ups, sprint reviews, and retrospectives.

Required Qualifications:
Networking Expertise: In-depth understanding of TCP/IP, DNS, DHCP, routing protocols, and network hardware. Strong network diagnostic skills.
Domain-Specific Knowledge: Experience with WiFi fundamentals, DOCSIS basics, and video streaming/encryption/encoding protocols is a plus.
Programming and Scripting: Proficiency in Shell scripting, C/C , Java, Go, and Python.
Systems Experience: Strong background in Linux, embedded systems, and OS fundamentals.
Observability Tools: Hands-on experience with ELK and Splunk for system monitoring and diagnostics.
Cloud Knowledge: Cloud certifications (AWS Cloud Associate, GCP, or Azure) are a plus.
Monitoring Systems: Familiarity with Grafana, InfluxDB, Datadog, and CloudWatch is a plus.
Automation and CI/CD: Experience with CI/CD processes and tools like Jenkins and Concourse.
Data Visualization and Alerting: Experience with ELK, Grafana, Looker, and Datadog is a plus.
Microservices Architecture: Experience in designing, developing, or working with microservices architecture.
Database Design and Querying: Knowledge of database design and experience in writing complex queries.
Agile Methodology: Experience in Agile environments with strong collaboration and problem-solving skills.

Preferred Qualifications:
Experience in the telecommunications or streaming industry.
Strong analytical and problem-solving skills with a proactive approach to troubleshooting.
Excellent communication and collaboration skills.
Ability to work in a fast-paced, highly dynamic environment.
• BS degree in Electrical or Computer Engineering or related technical field
• Expert understanding of 802.11 technologies and IP protocols.
• Moderate level knowledge of scripting
• Troubleshooting and root-cause-analysis skills.
• 5 years of experience in networking and wireless technologies.
• Experience with Load/Performance testing will be added advantage
• Experience in home networking protocols and technologies such as Bluetooth, Zigbee, Wi-Fi and other
• Experience with broadband product test including DOCSIS, cable modem standards, digital voice and other
• Hands-on experience with device/consumer products test, ideally in high performance video applications
• Background in working in highly automated product test environments and able to assist in test automation/maintenance when necessary
• Ability to works with technology partner/vendor teams to troubleshoot problems
• Other duties and responsibilities as assigned
• Languages: Basic knowledge of data science tools, scripting, and programming languages
802.11 technologies, Bluetooth, Zigbee, Wi-Fi, DOCSIS, cable modem standards, digital voice
 

Additional Information

All your information will be kept confidential according to EEO guidelines.