What are the responsibilities and job description for the Assistant General Manager position at PDQ Door?
Come join our Team and open the door to an amazing career at PDQ Door Company! We have an immediate need for an Assistant General Manager to join the team at our Hampden, ME location.
PDQ Door Company is Maine's leading provider for garage doors, dock equipment, automatic pedestrian doors, and more! With branches in Hampden, Rockport, West Bath, Waterville, Houlton, and Presque Isle, we are able to provide superior service to the entire state of Maine.
Summary & Duties
The Assistant General Manager will be responsible for assisting the General Manager with all aspects of operations to ensure efficient and effective service delivery. This role requires a combination of technical expertise in garage door systems, leadership skills, and business acumen to drive growth and profitability.
Key areas of focus will include the following :
- Team Management - supervise and lead a team of technicians and administrative staff; assign tasks, schedule work shifts, and ensure adequate staffing levels; provide training, coaching, and mentorship to team members to enhance their skills & performance; conduct performance evaluations and address any disciplinary issues as necessary.
- Service Operations - coordinate service calls & dispatch technicians to customer locations; ensure timely & quality completion of service / repair jobs; monitor inventory levels of parts & supplies to maintain adequate stock levels; implement & enforce safety protocols to ensure a safe working environment for employees and customers.
- Customer Relations - build & maintain strong relationships with customers to understand their needs and expectations; address customer inquiries, concerns, & complaints promptly and professionally; seek feedback from customers to continuously improve service quality and customer satisfaction.
- Sales & Marketing - develop & implement strategies to attract new customers and retain existing ones; collaborate with the marketing team to create promotional materials & campaigns; identify opportunities for upselling additional products or services to customers; quoting, selling, site checking and other essential sales responsibilities.
- Financial Management - prepare & manage the budget for the service location; monitor financial performance against targets & implement corrective actions as needed; identify cost-saving opportunities & optimize operational efficiency to maximize profitability.
- Quality Assurance - establish & enforce quality standards for service delivery; conduct regular inspections & audits to ensure compliance with company policies and industry regulations; implement continuous improvement initiatives to enhance service quality and efficiency.
Qualifications
Preferred Qualifications
Skills
Work Conditions
Benefits
We are proud to offer a robust benefits package to our Team Members including :
Core Values
At PDQ Door Company we base our actions on the following core values and request the same from all Team Members :
We are an (EOE) Equal Opportunity Employer.
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