What are the responsibilities and job description for the Dispatcher/Office Assistant position at PDQ Mechanical LLC?
PDQ Mechanical LLC
Job title: Dispatcher/Office Assistant
As a dispatcher you will play a vital role in the customer's experience. You will be responsible for providing great customer service as you answer calls, resolve customer concerns, and dispatch service technicians. We value our customers and employees. Come grow with us! Please submit resume to our email at Admin@PDQMechanicalLLC.com.
This role requires an individual with great customer service skills as well as dispatch and scheduling experience. If you have this experience you don't want to miss out on this great opportunity.
This position is for a dispatcher and office assistant.
- As a dispatcher you will handle incoming service calls, schedule appointments and dispatch service technicians accordingly.
- Scheduling or dispatching technicians to appropriate locations according to customer requests using phones and e-mail.
- Prepare work orders/data entry, other office duties as assigned.
- Professional and pleasant phone etiquette.
Job Requirements:
- SERVICE TITAN as well as A/C office experience is a plus but not a must.
- Experience in customer service and dispatch.
- Experience with Microsoft Office applications.
- Familiar with the Service Area (Phoenix metro area, particularly East Valley & Scottsdale).
- Reliable transportation.
- Professional minded.
Job Type: Part-time or Full-time options
Salary: $18.00 /hour (or DOE)
One week paid vacation after first year.
Medical/Dental benefits after 90 days of employment.
Bonuses for project work as appropriate.
$500 SIGNING BONUS IF YOU HAVE EXPERIENCE WITH SERVICE TITAN!
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
- skilled trade scheduling/dispatching: 1 year (Required)
- Dispatching: 1 year (Required)
Language:
- English (Required)
Work Location: In person
Salary : $17 - $19