What are the responsibilities and job description for the Office Assistant / HVAC Service Dispatcher position at Shadrach Plumbing & Cooling?
Shadrach Plumbing & Cooling, Fountain Hills, AZ.
We are a family owned and operated residential and light commercial plumbing and AC company, serving Fountain Hills and the surrounding Valley of the Sun communities.
We are Hiring an Office Assistant / HVAC Service Dispatcher to join our team!
Be a part of our growing team! We are looking for someone with a passion for serving customers, stellar communications skills, and proven ability to multi-task in high-volume environments. This position is the initial contact to our clients, customers, and employees, and plays a vital role through providing administrative support.
What Shadrach Plumbing have to offer / Benefits:
- Be a part of a local, family owned and operated company
- We work local in Fountain Hills and the surrounding communities
- Modern technology in the field and office, we use Service Titan a cloud-based CRM
- Medical, dental, and vision insurance
- 401K
- 6 paid holidays
- 80 hours of vacation time; accrued
- 40 hours of sick leave; accrued
Job Title: Office Assistant / HVAC Service Dispatcher
Work Hours: Monday through Friday, 8:00am to 5:00pm
Compensation: $20.00 - $25.00 per hour, depending on experience
What you will be doing:
- Answering incoming calls
- Scheduling service calls & dispatching plumbers
- Maintaining customers database with current information, we use Service Titan
- Calling customers with lead time for service
- Scheduling installations
- Logging warranties and rebates
- Working independently
- Other duties as needed
Qualifications:
- 2 years related experience in an office setting in customer service, dispatching, project coordination or equivalent combination of education and experience
- Stellar customer service skills
- Experience using a cloud-based scheduling / CRM system, Service Titan experienced a plus!
- A clear and professional speaking voice as phones are a huge part of the position
- Data entry, filing, and other general office duties
- Experienced with MS Outlook, MS Office Suite, specifically Word, and Excel
- The ability to cultivate and maintain strong relationships with clients and plumbers
- Strong organizational skills and high attention to detail
- Must be able to work independently
- High school diploma or equivalent
- Pass background check & drug screen
Check us out online: www.shadrachplumbingcooling.com
Salary : $20 - $25