Dental Assistant / Patient Care Coordinator

ABOUT PEDIATRIC DENTISTRY OF ALBANY

We are a growing pediatric dental and orthodontic practice that values integrity, honesty, and accountability. We are devoted to helping all children and teens achieve a lifetime of healthy smiles, ensuring they receive the highest quality of care. Using the latest techniques, our highly trained and experienced pediatric specialists provide outstanding dental and orthodontic care in a comfortable, kid-friendly setting. We offer services for fearful and anxious children as well as children with special needs.

Pediatric Dentistry of Albany, in Albany, NY is looking to hire a full-time Dental Assistant/Patient Care Coordinator.

This position earns $20.00 - $25.00/hour, depending on experience. We also offer medical insurance, flexible spending accounts (FSAs), a 401(k) plan, paid time off (PTO), Aflac, Sign-On and Referral Bonuses, and more.

Qualifications:

• High school diploma or equivalent
• One year of experience in a dental office or related healthcare setting (strongly preferred)
• Ability to work effectively with others and maintain a calm and professional demeanor
• Strong organizational and communication skills
• Knowledge of patient management and office systems (Practice Management Charting, Scheduling, etc.)

Dental Assistant Responsibilities

• Assist providers and ensure the patient is always attended to in the treatment room
• Greet patients in the waiting area and escort them to the operatory
• Assist the dentist with the administration of treatment at the chair side
• Promote good dental health practices by providing instruction on oral hygiene (flossing, brushing)
• Maintain a sterile and neat working environment, following current infection control procedures
• Review and update patient health history, make chart entries, and ensure the completion of necessary forms
• Familiarize patients with the details of their dental visit and provide emotional support as needed
• Assist the Dental Hygienist with X-rays, patient prep, and treatment room setup/cleaning
• Stock operatory and maintain inventory of clinical supplies
• Set up trays and instruments based on the daily schedule
• Assist with front office duties when required
• Maintain patient confidentiality in line with company policies
• Conduct preventative maintenance on dental equipment

Patient Care Coordinator Responsibilities

• Greet patients warmly upon arrival, ensuring a positive first impression
• Compile and scan patient documentation, noting any exceptions
• Update patient demographic, insurance, and health history records with attention to detail
• Inform clinical staff of patient arrival and reason for the appointment
• Discuss financial responsibility and assist with payment arrangements as necessary
• Manage the patient workflow efficiently from check-in to departure
• Schedule patient appointments based on provider availability and treatment length
• Verify insurance coverage for same-day patients
• Confirm appointments and ensure continuity of care for existing patients
• Provide excellent customer service and maintain a friendly and professional demeanor over the phone

Monday and Tuesday 8:30 a.m. to 4 p.m., Wednesday and Thursday 8:30 a.m. to 5:30 p.m. and Friday 7:30 a.m. to 2:30 p.m.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Dental office: 1 year (Preferred)
• Dental Assistant: 1 year (Required)

Language:

• Spanish (Required)

License/Certification:

• X-Ray Certification (Preferred)

Ability to Commute:

• Albany, NY 12203 (Required)

Work Location: In person

Salary : $20 - $25