What are the responsibilities and job description for the Tech support position at PDS Tech Commercial?
Are you ready to take your technical expertise to the next level in an environment where your skills keep global aerospace systems running? We’re looking for a Senior Network Operations Center (NOC) Technician to be part of a dynamic team that ensures critical communication and data networks operate seamlessly—day and night, across the globe. If you're driven by solving complex challenges and thrive in a fast-paced environment, this is your chance to power the future of aviation technology.
About the Role
As a Senior NOC Technician, you’ll be the backbone of our Tier 2 CAS Operations team, ensuring uninterrupted service for mission-critical networks and systems. From managing high-availability IP networks to resolving complex technical issues, you’ll directly impact the reliability of aerospace operations worldwide.
Shift: Swing Shift (3:00 PM–11:30 PM EST).
Schedule: 24/7/365 operations, including some weekends and holidays.
What You’ll Do
In this pivotal role, you’ll:
Be the First Line of Defense: Monitor network management systems and respond swiftly to maintain seamless operations.
Solve Complex Challenges: Troubleshoot and resolve system and network issues, collaborating with telecom providers and senior team members.
Master the Network: Train across three specialized NOC areas—Transport, DataLink, and Applications—becoming an expert in diverse systems:
Transport: Oversee critical network components, including routers, switches, and firewalls.
DataLink: Manage ground stations, radios, and systems enabling air-to-ground communication.
Applications: Ensure uninterrupted flow of millions of messages through central channels.
Document Success: Maintain accurate incident records in management tools, ensuring issues are tracked and resolved efficiently.
Innovate and Optimize: Analyze performance, propose solutions, and enhance processes to drive operational excellence.
What You’ll BringRequired QualificationsAssociate’s degree or 2 years of post-high school training with 1–2 years of relevant experience, OR high school diploma/GED with 2 years of relevant experience.
Network Certification.
Strong understanding of TCP/IP networking protocols and computer hardware/software integration.
Experience troubleshooting Cisco devices and working with HSRP/BGP routing protocols.
Familiarity with ITIL/ITSM concepts and best practices.
CCNA Certification (or equivalent).
Proficiency with tools like Remedy, Netcool, ServiceNow, and Office 365.
Exceptional multitasking skills, with a keen eye for detail and a commitment to providing excellent customer service.
Ready to Take Flight? Apply Today!Don’t miss your chance to join a team that’s redefining network operations in aerospace. If you’re passionate about technology, innovation, and making a difference, we want to hear from you.
Apply now and let your expertise shape the future of aviation!
Pay Details: 34.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
