What are the responsibilities and job description for the Desktop Support Technician position at PDSSOFT INC.?
Desktop Support Technician
Location: Denver, Colorado 80202 – 100% onsite
Duration: 4 month contract, potential to convert and/or extend
- Image computers, install applications using in-house tools (SCCM / PXE boot
- The ideal candidate will:Have a very strong customer service disposition with solid knowledge of multiple pc and tablet platforms including Dell, Macintosh, and Panasonic
- Be a strong communicator and detail oriented
- Experience supporting Windows 10, 11
- Experience supporting Microsoft Office 365
- Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
- ServiceNow experience
- Experience and knowledge in ITIL process handling incident, change and problem management
- Independent self-starter able to collaborate actively with others in a cross-functional team
- Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities
- SCCM, Cisco AnyConnect/SecureConnect experience a plus
- Can lift equipment up to 50 lbs
- Required Minimum Qualifications:Education requirement: Graduation from high school or the possession of GED, HiSET or TASC Certificate
- Experience Requirement: Five (5) years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
- License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within 45 days of start date.
