What are the responsibilities and job description for the On Call - Valet Parker position at Peabody Hotels & Resorts?
JOB OVERVIEW:
Courteously, safely, and efficiently drive, park, and retrieve guest/visitor vehicles as they arrive and depart from the hotel, according to hotel standards.
- Maintain complete knowledge of and comply with all departmental, divisional and hotel policies, procedures, and standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Always maintain positive guest relations.
- Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Maintain knowledge of:
- scheduled daily activities.
- daily arrivals/departures, house count.
- parking facilities, layout, hours of operation, prices, and procedures.
- Direct attention to Doorperson to receive signals.
- Greet arriving guests/visitors using an appropriate welcome; bid farewell to departing guests/visitors and invite them to return.
- Assist guests and visitors into and out of their vehicles.
- Communicate parking procedures to guests/visitors.
- Assist guests with loading/unloading luggage into and out of all vehicles.
- Provide legible claim tickets to guests for their luggage.
- Take possession of and park vehicles.
- Document location of vehicles parked in parking facility.
- Document any visible damage to vehicles and notate on ticket.
- Ensure security of vehicle and its keys.
- Check with the Parking Supervisor or Valet Cashier for further parking needs or next assignment.
- Remain at assigned post while not parking vehicles.
- Hold vehicles at hotel entrance areas. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
- Answer department telephone within 3 rings using correct greeting and telephone etiquette.
- Document phone requests for retrieving vehicles as specified.
- Receive vehicle claim ticket from guest and ensure proper validation; relay validation/payment procedures to guest. Follow department procedures for retrieving a vehicle without a guest claim ticket.
- Retrieve guest’s vehicle keys from secured location and retrieve guest's vehicle from parking facility
- Release vehicle to guest upon proper authorization of claim tickets. Open vehicle doors, assist guest into the vehicle and close doors.
- Wash vehicle upon request from guest.
- Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
- Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
- Follow designated procedures for vehicle accidents, breakdowns, and incidents.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
