Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain knowledge of:
scheduled daily activities.
daily arrivals/departures, house count.
parking facilities, layout, hours of operation, prices, and procedures.
Direct attention to Doorperson to receive signals.
Greet arriving guests/visitors using an appropriate welcome; bid farewell to departing guests/visitors and invite them to return.
Assist guests and visitors into and out of their vehicles.
Communicate parking procedures to guests/visitors.
Assist guests with loading/unloading luggage into and out of all vehicles.
Provide legible claim tickets to guests for their luggage.
Take possession of and park vehicles.
Document location of vehicles parked in parking facility.
Document any visible damage to vehicles and notate on ticket.
Ensure security of vehicle and its keys.
Check with the Parking Supervisor or Valet Cashier for further parking needs or next assignment.
Remain at assigned post while not parking vehicles.
Hold vehicles at hotel entrance areas. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
Answer department telephone within 3 rings using correct greeting and telephone etiquette.
Document phone requests for retrieving vehicles as specified.
Receive vehicle claim ticket from guest and ensure proper validation; relay validation/payment procedures to guest. Follow department procedures for retrieving a vehicle without a guest claim ticket.
Retrieve guest’s vehicle keys from secured location and retrieve guest's vehicle from parking facility
Release vehicle to guest upon proper authorization of claim tickets. Open vehicle doors, assist guest into the vehicle and close doors.
Wash vehicle upon request from guest.
Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
Follow designated procedures for vehicle accidents, breakdowns, and incidents.
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