What are the responsibilities and job description for the Software Support Associate position at Peabody Properties, Inc.?
The Software Support Associate provides a high level of customer service to team members with technology related issues for applications related to OneSite product centers, which includes both the corporate office as well as multiple locations for the organization.
This position will focus on controlling access for the OneSite product centers as well as developing an expertise and knowledge in the various product centers currently used by the organization to help train and correct issues related to the software. Strong computer and technology skills are key element of this position.
Functions of the Position:
- Become knowledgeable with company-specific property management and accounting business procedures and needs; continually look for ways to leverage Real Page/OneSite capabilities to improve efficiency through workflow, automation, and process improvement. Maintain knowledge and expertise as products evolve over time.
- Provide, Update and Remove access for all Peabody Properties Employees (Users) in Unified Platform, Easy LMS, Vendor Credentialing, etc. for access to OneSite Products.
- Provide troubleshooting and setup of Real Page/OneSite programs related to onsite property operations and accounting
- Participate in testing efforts related to new functionality, new module, and upgrades to existing modules.
- Coach new and existing employees on workflows/procedures related to Real Page/OneSite property management software systems via in person, telephone, online webinar sessions and/or with some travel to locations outside of corporate office.
Education and Experience:
- Associate Degree in Business/Accounting or minimum of two (2) years working experience in Property Management, preferably affordable housing.
- Strong Computer (Word, Excel, PowerPoint), technology skills as well as the ability to mentor and teach core support and training to staff in the field.
- Experience with using Real Page OneSite Products desired.
Compensation and Benefits:
Peabody Properties offers competitive pay along with a rich benefits package that includes, but is not limited to, medical, dental, 401(k), STD, life insurance, Employee Assistance Programs (EAP), paid time off, paid holidays, paid training, tuition reimbursement, wellness programs, employee referral bonuses, and flex spending.
EEO Statement:
Peabody Properties, Inc. is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our Talent Acquisition Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment.
Peabody Properties participates in E-Verify.
