Demo

Software Support Associate

Peabody Properties, Inc.
Brockton, MA Full Time
POSTED ON 4/16/2025
AVAILABLE BEFORE 5/16/2025

About the Organization

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.

With a growing workforce of more than 600 team members, The Peabody Companies manages more than 14,650 units of residential housing. We offer property management, leasing, marketing, facility maintenance, accounting and finance, compliance, quality assurance, as well as sales and brokerage services. Our portfolio includes conventional and multi-family housing (single high-rise to scattered sites), senior communities, veteran's housing and supportive housing services. We are a management company that truly does it all, and we continue to grow.

OUR VISION : We put the HOME in housing.

OUR MISSION : To deliver exemplary service through :

  • FISCAL responsibility to our clients;
  • INTEGRITY in all aspects of our business practices;
  • STABILITY for 45 years of meeting our client's business needs;
  • HUMILITY in relationships with clients, residents and employees and a commitment to always listen.

Description

The Software Support Associate provides a high level of customer service to team members with technology related issues for applications related to OneSite product centers, which includes both the corporate office as well as multiple locations for the organization.

This position will focus on controlling access for the OneSite product centers as well as developing an expertise and knowledge in the various product centers currently used by the organization to help train and correct issues related to the software. Strong computer and technology skills are key element of this position.

Functions of the Position :

  • Become knowledgeable with company-specific property management and accounting business procedures and needs; continually look for ways to leverage Real Page / OneSite capabilities to improve efficiency through workflow, automation, and process improvement. Maintain knowledge and expertise as products evolve over time.
  • Provide, Update and Remove access for all Peabody Properties Employees (Users) in Unified Platform, Easy LMS, Vendor Credentialing, etc. for access to OneSite Products.
  • Provide troubleshooting and setup of Real Page / OneSite programs related to onsite property operations and accounting.
  • Participate in testing efforts related to new functionality, new module, and upgrades to existing modules.
  • Coach new and existing employees on workflows / procedures related to Real Page / OneSite property management software systems via in person, telephone, online webinar sessions and / or with some travel to locations outside of corporate office.
  • Education and Experience :

  • Associate Degree in Business / Accounting or minimum of two (2) years working experience in Property Management, preferably affordable housing.
  • Strong Computer (Word, Excel, PowerPoint), technology skills as well as the ability to mentor and teach core support and training to staff in the field.
  • Experience with using Real Page OneSite Products desired.
  • Compensation and Benefits :

    Peabody Properties offers competitive pay along with a rich benefits package that includes, but is not limited to, medical, dental, 401(k), STD, life insurance, Employee Assistance Programs (EAP), paid time off, paid holidays, paid training, tuition reimbursement, wellness programs, employee referral bonuses, and flex spending.

    EEO Statement :

    Peabody Properties, Inc. is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our Talent Acquisition Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment.

    Peabody Properties participates in E-Verify.

    Position Requirements

    Number of Openings 1

    Category Administration

    Full-Time / Part-Time -unspecified-

    Exempt / Non-Exempt Exempt

    This position is currently accepting applications.

    J-18808-Ljbffr

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Software Support Associate?

    Sign up to receive alerts about other jobs on the Software Support Associate career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $79,311 - $112,035
    Income Estimation: 
    $103,503 - $129,573
    Income Estimation: 
    $93,066 - $107,206
    Income Estimation: 
    $97,332 - $126,185
    Income Estimation: 
    $68,734 - $85,597
    Income Estimation: 
    $67,182 - $95,497
    Income Estimation: 
    $85,464 - $107,127
    Income Estimation: 
    $125,305 - $173,168
    Income Estimation: 
    $117,990 - $155,228
    Income Estimation: 
    $164,666 - $215,191
    Income Estimation: 
    $74,367 - $98,680
    Income Estimation: 
    $131,676 - $196,560
    Income Estimation: 
    $99,138 - $133,641
    Income Estimation: 
    $94,973 - $125,755
    Income Estimation: 
    $96,228 - $129,772
    Income Estimation: 
    $82,654 - $108,479
    Income Estimation: 
    $67,182 - $95,497
    Income Estimation: 
    $92,824 - $124,109
    Income Estimation: 
    $125,305 - $173,168
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Peabody Properties, Inc.

    Peabody Properties, Inc.
    Hired Organization Address Boston, MA Full Time
    Peabody Properties, Inc. seeks an experienced and seasoned Property Manager to oversee an apartment community in Dorches...
    Peabody Properties, Inc.
    Hired Organization Address Dorchester, MA Full Time
    Exciting Opportunity in Boston!! Peabody Resident Services is seeking a full-time Resident Service Coordinator to work a...
    Peabody Properties, Inc.
    Hired Organization Address Lakeville, MA Full Time
    Peabody Properties seeks an experienced Maintenance Technician to join its team of property management professionals at ...
    Peabody Properties, Inc.
    Hired Organization Address New Bedford, MA Full Time
    Peabody Properties seeks an experienced Assistant Property Manager for an apartment community in New Bedford, MA. The As...

    Not the job you're looking for? Here are some other Software Support Associate jobs in the Brockton, MA area that may be a better fit.

    Lab Support Engineer 2 - United States

    TALENT Software Services, Franklin, MA

    Production Manager

    ASSOCIATE ROOFING, INC., Braintree, MA

    AI Assistant is available now!

    Feel free to start your new journey!