What are the responsibilities and job description for the Maintenance Coordinator position at Peace of Mind Lodging?
About Us: Peace of Mind Lodging is a leading short-term rental property management company, overseeing a diverse portfolio of >100 properties. We are dedicated to providing exceptional guest experiences and maintaining high standards of property care. Our team is committed to ensuring that every guest enjoys a seamless and memorable stay.
Position Overview: We are seeking a dynamic and experienced Maintenance Coordinator to lead our maintenance team. The ideal candidate will be passionate about hospitality, possess excellent leadership skills, and have a proven track record in managing vendor relations within the short-term rental or hospitality industry. This role is pivotal in ensuring that our guests receive unparalleled service from the moment they book until their departure.
Summary
As a Maintenance Coordinator, you will oversee the maintenance operations within our growing Property Management company, ensuring that all facilities are performing at peak! In this role, you will serve as a liaison between our vendor network of plumbers, electricians, HVAC technicians and handymen and our Guest Communication team to ensure that critical issues are handled in a timely fashion.
Qualifications
- Proficient in English with supervisory experience
- Home maintenance knowledge
- Familiarity with maintenance management and vendor coordination
- Experience in electrical systems, plumbing and HVAC a plus!
- Background in facilities management, maintenance management and/or project management encouraged
Responsibilities
Maintenance and Issue Resolution:
- Review issues identified by guests, cleaners, inspectors, or company representatives that are logged into our Maintenance System
- Assign issues to the appropriate vendor or representative for resolution or mark them complete if no action is needed.
- Closeout issues by marking work items complete & attaching related invoices and/or resolution notes.
- Obtain owner approval for issue resolutions exceeding contracted cost thresholds.
- Ensure timely and satisfactory completion of all resolution activities.
Process Documentation:
- Maintain maintenance and inspection process documentation to improve response times & coordination.
Regular Property Inspections:
- Schedule regular property inspections & restocks during low-demand seasons.
- Identify potential more significant issues and address them proactively.
- Recommend improvements in layout, setup, or décor to enhance property performance.
Vendor Management:
- Maintain a roster of preferred vendors, ensuring they offer the best rates, quality, and responsiveness.
- Maintain positive relationships with vendors by being responsive, kind & organized
Job Types: Full-time, Contract
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Employee discount
- Paid time off
Schedule:
- Extended hours
- On call
Ability to Commute:
- Sevierville, TN (Preferred)
Ability to Relocate:
- Sevierville, TN: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Sevierville, TN
Salary : $45,000 - $55,000