Resident Services Coordinator

Job Title: Resident Services Coordinator

Company: Peaceful Homes Property Management

Location: Lancaster, PA

Job Description:

We are seeking a dedicated Resident Services Coordinator to join our team in Lancaster, PA. As a Resident Services Coordinator, you will be responsible for a range of activities, with a focus on leasing units, onboarding new properties, residents, and owners, and handling legal matters such as court appearances and evictions when necessary. Additional duties may include city and borough inspections and assisting with maintenance coordination. This role requires strong organizational skills, excellent communication abilities, and a commitment to our core values.

Primary Duties:

1. Resident Services:

  - Take marketing photos/video and create enticing marketing description for available units.

  - Pre-screen potential applicants and conduct thorough applicant screening utilizing company policies.

  - Coordinate lease signings and ensure all necessary documentation is completed accurately.

  - Oversee resident move-ins, ensuring a smooth transition and addressing any initial concerns or questions.

  - Organize showings with applicants/potential applicants & showing agents

2. Onboarding:

  - Facilitate the onboarding process for new properties, including property assessments and necessary documentation.

  - Manage the onboarding of new residents, ensuring they are well-informed about property rules and procedures.

  - Onboard new property owners, establishing positive relationships and providing comprehensive information about our services.

3. Legal Matters:

  - Attend court hearings and handle evictions as necessary, representing Peaceful Homes Property Management.

  - Ensure compliance with local, state, and federal regulations, particularly in relation to landlord-tenant laws.

  - Maintain detailed records of all legal proceedings and outcomes.

4. City & Borough Inspections:

  - Coordinate and prepare for city and borough inspections, ensuring properties meet all required codes and standards.

  - Address any violations or issues identified during inspections in a timely manner.

5. Maintenance Coordination:

  - Assist with coordinating maintenance requests and repairs, liaising with vendors and contractors to ensure timely resolution.

  - Conduct regular property inspections to identify and address maintenance needs proactively.

  - Maintain detailed records of maintenance activities

Core Values:

At Peaceful Homes Property Management, our core values define who we are and guide our actions. We are committed to upholding the following principles in everything we do:

1. Honesty & Integrity: We believe in conducting business with the highest level of honesty and integrity. Transparency and ethical behavior are fundamental to our operations.

2. Compassion & Respect: We treat our tenants, employees, and partners with compassion and respect. Understanding the needs of others and fostering a culture of respect is at the heart of our organization.

3. Service Oriented: We are dedicated to providing exceptional service to our tenants. Our commitment to excellence extends beyond property management, creating a positive and enriching living experience for everyone we serve.

4. Commitment to Excellence: We strive for excellence in all aspects of our operations. From property maintenance to tenant relations, we are committed to continuous improvement and delivering the highest standards of quality.

Requirements:

- Excellent communication skills.

- Proficiency in Microsoft Office Suite.

- Detail-oriented with strong organizational and problem-solving abilities.

- Ability to work independently and as part of a team.

- Valid driver's license and reliable transportation.

- Knowledge of Lancaster County, PA is a plus.