What are the responsibilities and job description for the Independent Living Manager position at Peaceful Pines Senior Living - Rapid City?
Job Description
Job Description
Peaceful Pines Senior Living is committed to providing exceptional care and service with compassion. Our community offers a total of 60 independent living units, 29 assisted living units, and 32 memory care units located in the beautiful Black Hills.
The Independent Living Manager is responsible for being the primary contact for the tenants who live in independent living. They are responsible for building relationships with the tenants and their families and then continuing their working relationship within the community. They will manage the day-to-day activities of the independent living unit working with the tenants and their families' resolving issues as they arise and working to improve each customer's satisfaction and experience.
DUTIES AND RESPONSIBILITIES TO INCLUDE :
- Answer phones, take messages, and greet customers, visitors, and vendors.
- Provide exemplary customer service throughout the community addressing any concerns promptly.
- Assist in scheduling appointments, transporting tenants to and from appointments as needed, and assisting with mail or package delivery.
- Serve as the backup for housekeeping and the buffet. Assist and audit both service lines as well as activities and maintenance within the independent living unit.
- Assist with activities and special events as needed. Host bingo one evening per month.
- Help with minor maintenance projects.
- Assist with hosting and coordinating resident council meetings and care conferences.
- Give tours, assist with managing leads, following up on leads, and entering them into the CRM system.
- Participate in monthly meetings including QAPI, safety, emergency preparedness.
- Assist with appropriate admission paperwork with new residents / tenants / responsible parties including the lease, handbook, and tenant paperwork including entering information into the EMR. Help manage census in the EMR and assist with pricing and billing questions as able or needed.
- Manage the garage occupancy list and assign access codes.
- Help the Admissions Coordinator in ensuring rooms are ready for new tenants, issuing keys, issuing pendants, checking the system, changing batteries, managing faults, and assigning name tags.
- Update the tenant directory with move ins and move outs.
- Provide back-up support to the office manager at the front desk.
- Provide administrative assistance including written and oral communications.
- Help manage the move-out process and work with other departments to get the rooms ready for new occupants.
- Maintain comprehensive and accurate records, documents, and reports.
- Assist with keeping a professional and inviting environment.
- Handle confidential and non-routine information with sensitivity.
- Assist with conflict resolution in a timely and professional manner.
- Perform all other responsibilities and duties assigned by the Administrator or other department managers.
PREFERRED QUALIFICATIONS :
BENEFITS :
COMPENSATION :
Must be able to pass a background check.
Salary : $17 - $21
