Independent Living Manager

Peaceful Pines Senior Living is committed to providing exceptional care and service with compassion. Our community offers a total of 60 independent living units, 29 assisted living units, and 32 memory care units located in the beautiful Black Hills.

The Independent Living Manager is responsible for being the primary contact for the tenants who live in independent living. They are responsible for building relationships with the tenants and their families and then continuing their working relationship within the community. They will manage the day-to-day activities of the independent living unit working with the tenants and their families' resolving issues as they arise and working to improve each customer's satisfaction and experience.

DUTIES AND RESPONSIBILITIES TO INCLUDE:

• Answer phones, take messages, and greet customers, visitors, and vendors.
• Provide exemplary customer service throughout the community addressing any concerns promptly.
• Assist in scheduling appointments, transporting tenants to and from appointments as needed, and assisting with mail or package delivery.
• Serve as the backup for housekeeping and the buffet. Assist and audit both service lines as well as activities and maintenance within the independent living unit.
• Assist with activities and special events as needed. Host bingo one evening per month.
• Help with minor maintenance projects.
• Assist with hosting and coordinating resident council meetings and care conferences.
• Give tours, assist with managing leads, following up on leads, and entering them into the CRM system.
• Participate in monthly meetings including QAPI, safety, emergency preparedness.
• Assist with appropriate admission paperwork with new residents/tenants/responsible parties including the lease, handbook, and tenant paperwork including entering information into the EMR. Help manage census in the EMR and assist with pricing and billing questions as able or needed.
• Manage the garage occupancy list and assign access codes.
• Help the Admissions Coordinator in ensuring rooms are ready for new tenants, issuing keys, issuing pendants, checking the system, changing batteries, managing faults, and assigning name tags.
• Update the tenant directory with move ins and move outs.
• Provide back-up support to the office manager at the front desk.
• Provide administrative assistance including written and oral communications.
• Help manage the move-out process and work with other departments to get the rooms ready for new occupants.
• Maintain comprehensive and accurate records, documents, and reports.
• Assist with keeping a professional and inviting environment.
• Handle confidential and non-routine information with sensitivity.
• Assist with conflict resolution in a timely and professional manner.
• Perform all other responsibilities and duties assigned by the Administrator or other department managers.

PREFERRED QUALIFICATIONS:

• Experience working with older adults in a long-term care facility, independent living, group home settings, or another continuum of care.
• Familiarity utilizing a computer, telephone and the Microsoft Suite products.
• Compassionate spirit, flexibility, and a lively enthusiasm for working with the elderly.
• High level of ability in effective and succinct communication, written and oral with residents, families, staff, vendors, and the public.
• Must be willing and able to pass a background check as a condition of employment.
• Time management and multitasking skills while maintaining a high level of accuracy.
• Strong interpersonal skills.
• Highly detail-oriented, able to use good judgment, and maintain a high level of confidentiality and sensitivity.
• Ability to act as a gatekeeper and escalate relevant information to the manager as needed.
• Able to work independently and with minimal supervision to complete tasks.

BENEFITS:

• Management that cares about your personal and professional goals.
• Paid training and education assistance.
• A fun working environment with some of the coolest, quirkiest teammates and residents around.
• Freebies! (Food, onsite laundry, frequent coffee runs, employee of the month gifts).
• PTO, 401K Matching Contributions, Health, Dental, and Vision. Supplemental Insurance. EAP. Payroll Advance Program!
• Growth opportunities!

COMPENSATION:

• Full-time, exempt or salaried position available
• Mostly day shift, M-F, 8 or 8:30am-4:30 or 5:00pm with occasional evenings, weekends, or holidays as needed
• $17.00-$21.00/hour depending on experience