Operations Manager

POSITION SUMMARY:

This position supports the Executive Director with the daily supervision of the BHTs while providing a safe environment for the clients in treatment. The Operations Manager monitors each BHT’s ability to maintain the client’s well-being during the treatment process while assisting them in adjusting to the programming routine by answering questions and/or addressing concerns the client may have.

• Directly supervises all behavioral health staff. Ensures adequate BHT staffing through appropriate scheduling
• Trains BHT staff with the assistance of the Executive Director
• Assists the clinical team with admissions. Works collaboratively with the clinical team to provide client support.
• Complete and maintain evacuation plans for the facility.
• Complete regular inspections of the facility for safety and maintenance issues.
• Assist the Executive Director to ensure compliance with state and federal regulations related to substance use disorder and/or mental health treatment facilities
• Coordinates transportation for admissions and discharges
• Responsible for hiring BHTs.

Minimum Qualifications:

• High School Diploma required, bachelor's degree preferred.
• A minimum of 2 years of experience in a health care setting for client care.
• Must have experience as a BHT Supervisor, Operations Manager, or 1 year of supervising experience in the medical field.

Key Competencies:

• Must have excellent verbal and non-verbal communication, interpersonal, and active listening skills.
• Must be able to multitask and manage time effectively without consistent oversight.
• Ability to work collaboratively in a multidisciplinary team environment.
• Empathetic and nonjudgmental approach when working with clients from diverse backgrounds.
• Proficient in maintaining accurate and organized client records using electronic health records (EMR) systems.
• Able to balance competing demands and maintain effective working relationships with staff and clients.
• Microsoft Office, including Outlook, Excel and Word

Work Environment:

This position is an in-person/office work environment. There will be daily face-to-face interaction with staff and clients. The workday will vary, but it will often include sitting at a desk, working on a computer, meeting with clients, and completing paperwork. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits Include:

• Medical, Dental, Vision, Life
• Employee Assistance Program
• 401k Match
• Paid-Time Off
• Sick Time
• Holiday Pay