What are the responsibilities and job description for the Urgent Care Center Manager - Clinical Practice Manager position at Peachtree Immediate Care?
Urgent Care Center Manager - (CMA - Paramedic - LPN)
CRH’s centers are open seven days a week from 8am - 8pm and provide walk-in care and appointments for injury, illness, and minor emergencies as well as family care to keep both parents and kids healthy.
This position reports to the Regional VP of Operations and is responsible for daily operations, enforcing policies and procedures, implementation, and management of a single urgent care center. The incumbent will coordinate and supervise the duties of the clinical and front desk staff while ensuring an overall outstanding patient experience. The ideal candidate will have a clinical background and previous experience managing workflow in a fast-paced setting such as an urgent care or emergency department.
Primary Responsibilities
CRH Healthcare an equal opportunity employer: M/F/D/V
CRH’s centers are open seven days a week from 8am - 8pm and provide walk-in care and appointments for injury, illness, and minor emergencies as well as family care to keep both parents and kids healthy.
This position reports to the Regional VP of Operations and is responsible for daily operations, enforcing policies and procedures, implementation, and management of a single urgent care center. The incumbent will coordinate and supervise the duties of the clinical and front desk staff while ensuring an overall outstanding patient experience. The ideal candidate will have a clinical background and previous experience managing workflow in a fast-paced setting such as an urgent care or emergency department.
Primary Responsibilities
- Assure clinic is open and appropriately staffed during regularly scheduled hours and special events, and that all facilities and equipment are available, operational, safe, and clean.
- Select, train, supervise, and monitor quality and production levels of center staff.
- Staff Performance Reviews, Coaching and Disciplinary Actions.
- Time and Attendance management and Payroll processing.
- Develop monthly staff schedule, review and approve time and attendance reports, and provide input to payroll calculation.
- Assure cash drawer is balanced by front desk staff. Prepare and make weekly bank deposit.
- Assure staff are adequately trained and equipped to perform their jobs.
- Communicate and ensure compliance with company policies and procedures. Address performance and disciplinary issues.
- Monitor supply inventories and place orders as needed to ensure needed supplies are available.
- Interact with patients, review patient feedback, and address patient service issues.
- Identify community marketing opportunities.
- Inspect and maintain records on facilities and equipment.
- Coordinate facility and equipment maintenance and other vendor services.
- Perform front-end registration and/or clinical tasks as a back-up in case of absence or high demand.
- Prioritize workflow efficiency and patient throughput (door to door times). Expedite the patient flow to maximize patient visit volume.
- Monthly Center Operational Audits to ensure compliance and quality.
- Monthly Operations Review with RVP.
- Lead by example to drive performance and efficiency of staff and customer service.
- College degree or equivalent preferred.
- 5 years of healthcare experience needed, and 2 years management experience preferred.
- Hands-on clinical experience as a LPN, MA, Paramedic, etc.
- Familiarity with medical billing systems and medical terminology.
- Competence performing front desk registration and medical assistant duties.
- Knowledge of HIPAA and OSHA and other clinical/administrative duties.
- Proficient in using and training others in common PC applications including the Internet. Explorer and Microsoft Office.
- Superior patient service skills to handle escalated issues.
- Ability to supervise, train, and evaluate new and current staff.
- Ability to drive efficient performance to improve patient wait times leading to improved patient satisfaction and increased patient visit volume.
CRH Healthcare an equal opportunity employer: M/F/D/V
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