What are the responsibilities and job description for the Service Writer/Advisor position at Peak Automotive?
Overview
We are seeking a motivated and detail-oriented Service Writer to join our dynamic automotive service team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their vehicle maintenance and repair experience. This role requires a strong understanding of automotive services, excellent communication skills, and the ability to upsell services effectively.
Duties
- Greet customers warmly and assess their automotive service needs.
- Document customer requests and accurately transmit service orders to the technicians.
- Provide estimates for services, including oil changes, automotive repairs, and diesel engine repairs.
- Communicate with customers regarding the status of their vehicles and any additional services needed.
- Upsell products and services based on customer needs and vehicle condition.
- Maintain accurate records of customer interactions, service orders, and cash handling transactions.
- Align customer expectations with service capabilities to ensure satisfaction.
- Collaborate with the service team to ensure timely completion of work orders.
Requirements
- Previous experience in automotive service writing or a related field is preferred.
- Strong knowledge of automotive systems is preferred
- Excellent communication skills with a focus on customer service.
- Ability to perform auto estimating accurately and efficiently.
- Experience in upselling automotive services is a plus.
- Proficient in cash handling procedures.
- Strong organizational skills with attention to detail.
- Ability to work in a fast-paced environment while maintaining professionalism.
Join our team as a Service Writer and contribute to delivering top-notch automotive service while enhancing your career in the automotive industry!
Job Type: Full-time
Pay: $23.00 - $30.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Paid time off
Shift:
- 10 hour shift
- No nights
Work Days:
- No weekends
Work Location: In person
Salary : $23 - $30