What are the responsibilities and job description for the Grants Customer Service Representative position at Peak Performers?
Join a dynamic team where you’ll make a real impact by helping grant applicants navigate the funding process with excellent customer service and technical support. If you thrive in a fast-paced environment, enjoy problem-solving, and want to use your skills to assist communities, this is the perfect opportunity for you!
The Team You Will Be Joining
Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.
Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Custom Job ID: 25-BM929.1
The Team You Will Be Joining
- Established in 1907, the agency partners with all Texans to promote production agriculture, consumer protection, economic development, and healthy living. The agency seeks to: fortify Texas’ economy, empower ex-urban communities, promote healthy lifestyles, and elevate Texas to the nation’s leader in agriculture. Working with the common threads of agriculture in our daily lives, the agency provides exceptional service and creative initiatives to Texans in every setting.
- Deliver outstanding customer service by responding to phone calls and emails from grant applicants, providing guidance and support throughout the application process.
- Develop proficiency in the online grant system to assist applicants with technical issues, troubleshoot system errors, and guide them through submission steps.
- Utilize Spanish language skills (if applicable) to support Spanish-speaking applicants effectively.
- Accurately enter and verify applicant information, ensuring precision when transferring paper applications into the grant system.
- Maintain clear and proactive communication with supervisors, seeking clarification when needed and implementing feedback to enhance performance.
- Customer Service & Communication: Strong verbal and written communication skills with the ability to provide clear guidance, address applicant inquiries, and maintain professionalism in high-volume interactions. Spanish fluency is a plus.
- Technical Proficiency & Problem-Solving: Ability to quickly learn and navigate online systems, troubleshoot technical issues, and assist applicants with submission processes.
- Rate: $28.00/hr.
- Length of Engagement: ASAP to 5/30 (~1 month).
- Days/Hours: Monday - Friday (Standard business hours; 40 hrs/week).
- Location: Austin, TX 78701 (Onsite).
- Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment.
- Participation in a 403(b)-retirement plan.
- Priority placement for qualified applicants with chronic medical conditions and/or disabilities.
- Weekly payments through direct deposit.
- In business since 1994 and thousands of job placements.
Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.
Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Custom Job ID: 25-BM929.1
Salary : $28
