Technical Support Technician

P-CSD-001
Based in Orange County, California Company is dedicated to helping foreign companies establish
their own operations in the United States for the direct sale and distribution of their products. By
providing the structure and tools essential to success, our experienced team helps foreign companies
minimize the financial risks associated with penetrating the U.S. market. Our mission
is to give companies the ability to focus their time and resources on their core business of promoting and
selling their products, while we take care of the rest.
Job Brief
looking for a detailed-oriented and motivated technical support professional with strong
technical abilities to join its growing team. The ideal candidate would have a great attitude with a dynamic
skillset that is willing to help with all aspects of product repairs, demonstration, installation, and
troubleshooting by phone and/or onsite/lab. Manage, report, and complete service calls, RMAs, QA, and
any service logistical and inventory control operation, while taking an active part in driving and achieving
corporate goals and objectives.
Responsibilities
Technical support and call center initiatives for client products in a variety of industries ranging
from consumer electronics to professional medical equipment and packaging machinery.
Systems troubleshooting and repairs in a lab or onsite for various clients.
Learn and use software and hardware to diagnose errors or technical problems and determine
proper solutions.
Complete ATP testing per QA process.
Follow and write work procedures and produce timely and detailed service reports.
Record, track, and document the help desk request problem-solving process, including all
successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Requirements
On-hands electronics hardware technical troubleshooting ability.
Exhibits initiative and advanced customer service skills.
Diligence and commitment to following through and resolving problems.
A proven team player who proactively assists other team members.
Computer skilled and knowledge of web-based technologies.
Relevant Technical Degree