What are the responsibilities and job description for the Repair Technician 2 position at Peak Technologies?
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.
JOB SUMMARY & SCOPE
Failure Diagnostic, Troubleshooting, and Repair/Replacement of Faulty Components in Electronic Equipment. Responsible for ensuring sufficient resources are made available to achieve the requirements of the policy, and for reviewing progress against objectives and programs. Respond to QMS issues. Level II technicians provide on-the-job training for Level I Technicians, have a higher level of education and are more experienced. A Level II Technician status can be reached after one year evaluated with satisfactory results and knowledge of products. Level II technicians may also serve as Team Leader as needed.
KEY ACCOUNTABILITIES
Activity Amount of Time
None Under 1/3 1/3 to 2/3 Over 2/3
Stand X
Walk X
Sit X
Use hands to finger, handle, or feel X
Reach with hands and arms X
Climb or balance X
Stoop, kneel, crouch, or crawl X
Talk or hear X
Lift Up to 50lbs X
Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.
JOB SUMMARY & SCOPE
Failure Diagnostic, Troubleshooting, and Repair/Replacement of Faulty Components in Electronic Equipment. Responsible for ensuring sufficient resources are made available to achieve the requirements of the policy, and for reviewing progress against objectives and programs. Respond to QMS issues. Level II technicians provide on-the-job training for Level I Technicians, have a higher level of education and are more experienced. A Level II Technician status can be reached after one year evaluated with satisfactory results and knowledge of products. Level II technicians may also serve as Team Leader as needed.
KEY ACCOUNTABILITIES
- All employees are responsible for ensuring that quality issues and customer satisfaction arising from their own activities are managed according to customer requirements, the quality policy and DBK procedures.
- Repair and Maintenance of electronic equipment such as: Barcode Readers, Mobile Computers, POS Machines, Fusers, Printers, etc.
- Replacement of Certain Faulty Components such as: connectors, cables, fuses, etc. (Level I Technicians have limited use of soldering equipment and are not allowed to replace critical components unless in close supervision of a Level II/III technician or a supervisor.
- Replacement of Cosmetics deemed to be worn out or unacceptable based on Peak Technologies’ quality guidelines.
- Software and Firmware update to electronic equipment.
- Maintain Cost-Effective levels through the use of good practices, judgment and utilization of time, equipment and inventory of new/used parts.
- Minimize and decrease Repeat-Repairs.
- Record Entry for repaired devices into Peak Technologies Tech Parts Inventory System.
- Maintain work area clean and organized.
- Technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
- Associate degree desired or 2-4 years of equivalent work experience in field service or similar industry
- Certification in information technology or process improvement training desired.
- Operate within division or department policy guidelines using nearly independent judgment in achieving assigned objectives.
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Escalate issues discovered while performing required tasks.
- Prioritize and handle multiple tasks simultaneously.
- Basic computer skills are required.
- Self-starter and motivated to perform effectively during times of high demand.
- Use and understanding of test/lab equipment such as Voltmeters, Power Supplies, Bench Tools, Soldering Equipment, etc
- Assembly and disassembly of electronic equipment
- Basic understanding of English to be able to read manuals, instructions, SW Interfaces, internal communications, Etc.
- Basic understanding of diagrams and Schematics
- Troubleshooting of electronic equipment
- Mid-Level use of Computer Equipment
- Exposure to limited amounts of noise.
- SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
- COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
- INNOVATION: Step changed delivery in safety, quality, and/or cost
- Primary language used in daily operations is Spanish. Additional primary company languages include English, French, and Dutch.
- Read and interpret documents, procedure manuals and various correspondence from both internal and external.
- Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.
- Role does not involve management of employees
- Able to take accountability and responsibility for business target delivery and decision making
- Peak Management Team
Activity Amount of Time
None Under 1/3 1/3 to 2/3 Over 2/3
Stand X
Walk X
Sit X
Use hands to finger, handle, or feel X
Reach with hands and arms X
Climb or balance X
Stoop, kneel, crouch, or crawl X
Talk or hear X
Lift Up to 50lbs X
Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.
