What are the responsibilities and job description for the Repair Technician 2 position at Peak Technologies?

JOB SUMMARY & SCOPE

Failure Diagnostic, Troubleshooting, and Repair / Replacement of Faulty Components in Electronic Equipment. Responsible for ensuring sufficient resources are made available to achieve the requirements of the policy, and for reviewing progress against objectives and programs. Respond to QMS issues. Level II technicians provide on-the-job training for Level I Technicians, have a higher level of education and are more experienced. A Level II Technician status can be reached after one year evaluated with satisfactory results and knowledge of products. Level II technicians may also serve as Team Leader as needed.

KEY ACCOUNTABILITIES

All employees are responsible for ensuring that quality issues and customer satisfaction arising from their own activities are managed according to customer requirements, the quality policy and DBK procedures.
Repair and Maintenance of electronic equipment such as : Barcode Readers, Mobile Computers, POS Machines, Fusers, Printers, etc.
Replacement of Certain Faulty Components such as : connectors, cables, fuses, etc. (Level I Technicians have limited use of soldering equipment and are not allowed to replace critical components unless in close supervision of a Level II / III technician or a supervisor.
Replacement of Cosmetics deemed to be worn out or unacceptable based on Peak Technologies’ quality guidelines.
Software and Firmware update to electronic equipment.
Maintain Cost-Effective levels through the use of good practices, judgment and utilization of time, equipment and inventory of new / used parts.
Minimize and decrease Repeat-Repairs.
Record Entry for repaired devices into Peak Technologies Tech Parts Inventory System.
Maintain work area clean and organized.

EDUCATION EXPERIENCE KEY TRAITS

Technical background in electro-mechanical devices such as printers, kiosk / ATM devices, or equivalent experience.

Associate degree desired or 2-4 years of equivalent work experience in field service or similar industry

Certification in information technology or process improvement training desired.

Operate within division or department policy guidelines using nearly independent judgment in achieving assigned objectives.

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Escalate issues discovered while performing required tasks.

Prioritize and handle multiple tasks simultaneously.

Basic computer skills are required.

Self-starter and motivated to perform effectively during times of high demand.

Use and understanding of test / lab equipment such as Voltmeters, Power Supplies, Bench Tools, Soldering Equipment, etc

Assembly and disassembly of electronic equipment

Basic understanding of English to be able to read manuals, instructions, SW Interfaces, internal communications, Etc.

Basic understanding of diagrams and Schematics

Troubleshooting of electronic equipment

Mid-Level use of Computer Equipment

Exposure to limited amounts of noise.

TYPICAL PERFORMANCE TARGETS

SERVICE DELIVERY : Sustained, measured excellence in project & process delivery

COST TO SERVE : Sustained, measured excellence in delivery efficiency with expected continuous improvement

INNOVATION : Step changed delivery in safety, quality, and / or cost

LANGUAGE SKILLS

Primary language used in daily operations is Spanish. Additional primary company languages include English, French, and Dutch.

Read and interpret documents, procedure manuals and various correspondence from both internal and external.

Speak effectively, both individually and before groups of both external customers and / or various levels of employees within the organization.

SUPERVISION

Role does not involve management of employees

DECISION MAKING REASONING

Able to take accountability and responsibility for business target delivery and decision making

WORKING RELATIONSHIPS

Peak Management Team

About Peak Technologies :

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.

Salary : $14 - $18

Apply for this job

Receive alerts for other Repair Technician 2 job openings

Repair Technician 2

What are the responsibilities and job description for the Repair Technician 2 position at Peak Technologies?

What is the career path for a Repair Technician 2?

Job openings at Peak Technologies

Not the job you're looking for? Here are some other Repair Technician 2 jobs in the Miami, FL area that may be a better fit.

We don't have any other Repair Technician 2 jobs in the Miami, FL area right now.

AI Assistant is available now!