Admissions Call Center Supervisor - Behavioral Health

Admissions Call Center Supervisor - Behavioral Health | Peak View Behavioral Health | Colorado Springs, Colorado

About the Job:

Peak View Behavioral Health is growing. Apply Now!

The team that exists to improve the lives of those we touch is seeking new members that are passionate about mental health and embody our cultural values of honesty, respect, competence, and perseverance.

Compensation: $68,000 - $73,000 annually

Purpose Statement:

The Call Center Supervisor provides supervisory oversight to the daily operations of patient intake and/or admissions, which may include screening, scheduling, financial counseling, staff supervision, and insurance verification. Assigns responsibilities to assure the orderly admission of patients to the hospital. Maintains communication with referral sources, families, patients, and unit staff. Develops, implements, and monitors improvement initiatives to enhance/streamline current processes and procedures.

Roles and Responsibilities:

Essential Functions:

• Facilitates the intake, admissions, and utilization review process for incoming patients. Completes call center duties, utilizing admissions criteria.
• Organizes, plans, directs, and supervises work assignments for Admissions intake coordinators, expeditors, and reception.
• Ensures that appropriate and accurate billing information is available for all admissions and coordinates with Business Office and Utilization Management. Provides insurance verification training to staff.
• Serves as liaison between hospitals and facilities in the event of transfer. When appropriate, refers the patients to an alternate level of care based on their needs and wishes.
• Supervises and monitors staff adherence to established Admissions criteria and ensures that appropriate documentation of approval/denial occurs.
• Ensure that all related admission documentation is complete and entered timely.
• Implements, and monitors improvement initiatives to enhance/streamline current processes and procedures.
• Reconciles daily census, verifies insurance, tracks daily admissions, discharges, transfers, and physician coverage/caseloads.
• Serves as a link between Admissions and other departments to ensure the efficient transfer of information essential to operations.
• Implements new patient access systems and processes for the facility. Trains all direct and indirect staff engaged in daily patient access functions.
• Provides the patient, family members, referral sources, significant others with assessment and voluntary/involuntary admission information.
• Provides additional coverage for the Call Center Team – e.g. answers phones, processes admission requests, completes call center duties reviewing and accepting clients, verifies insurance, and assists with insurance pre-certifications during times of high volume
  
  
  

Requirements:

• Bachelor’s degree in Counseling, Behavioral Science, Social Work, or related field preferred.
• Two or more years' healthcare admissions experience preferred. Behavioral health field preferred.
• Working knowledge of psychiatric diagnosis, of the Addiction & Recovery field and experience in referral, treatment planning, communicating with external review organizations or comparable entities.
• Licensure in related field preferred. In some states, licensure may be required.
• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.
• One or more years proven supervisory/management experience preferred, preferably in Admissions.
  
  
  

What we provide:

• A team environment where you can excel
• A reliable and set work schedule
• Bonus and voluntary overtime opportunities
• 401k
• Medical, Dental and Vision insurance
• 128 hours of paid time off accrued in your first year
• Paid sick time
• Employee referral program
• Tuition Assistance
• and more!
  
  
  

Note: In support of PVBH’s quality requirements, we require a post-offer drug screen, physical, criminal background review and conduct original source verification of degrees/certifications of all candidates.

Why Peak View Behavioral Health?Peak View Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Peak View Behavioral Health is an EOE.

Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.