What are the responsibilities and job description for the IT Manager position at PeakIT?
Job Details
IT Manager
St. Louis, Missouri, USA
Key Responsibilities
Strategic IT Leadership
- Develop and execute a university-wide IT strategy aligned with CLIENT s mission, objectives, and growth goals.
- Provide leadership in leveraging technology to enhance student success, faculty support, and administrative processes.
- Ensure technology investments align with strategic priorities and provide measurable value to the institution. Compliance and Risk Management
- Lead compliance efforts for Title III, Title IV, GLBA, FERPA, and other regulatory requirements.
- Oversee the development and implementation of a Written Information Security Program (WISP) and other policies to ensure data privacy and security.
- Conduct risk assessments, establish disaster recovery plans, and ensure IT governance frameworks align with higher education standards. Technology Innovation and Modernization
- Drive the adoption of emerging technologies to enhance learning environments, streamline administrative operations, and improve student engagement.
- Oversee the modernization of IT infrastructure, including cloud platforms, enterprise resource planning (ERP) systems (e.g., Jenzabar), and campus-wide digital solutions.
- Implement and optimize role-based access controls, cybersecurity protocols, and enterprise system integration. Operational Excellence
- Direct the management of IT services, including infrastructure, applications, support, and digital initiatives, to ensure seamless delivery of services.
- Establish benchmarks for IT performance and ensure accountability in meeting operational and strategic goals.
- Collaborate with academic leadership to support faculty and students through advanced instructional technologies and resources. Collaboration and Stakeholder Engagement
- Serve as a strategic advisor to the President and executive leadership team, providing insights on IT trends and opportunities.
- Foster partnerships with faculty, staff, students, and external stakeholders to align IT initiatives with institutional needs.
- Represent CLIENT in state, regional, and national forums on higher education technology. Team Development and Leadership
- Build and lead a high-performing IT team, fostering a culture of collaboration, innovation, and continuous improvement.
- Mentor staff, provide professional development opportunities, and ensure a commitment to diversity, equity, and inclusion within the department. Qualifications
Education
- Bachelor s degree in Computer Science, Information Technology, or a related field is required.
- Master s degree in IT, Business Administration, Higher Education Administration, or a related field is strongly preferred. Experience
- At least 10 years of progressive IT leadership experience, with a minimum of 5 years in higher education or public sector IT management.
- Demonstrated success in developing and executing IT strategies that support institutional goals.
- Experience managing enterprise systems, cloud environments, and cybersecurity frameworks.
- Jenzabar or similar higher education software experience.
- AI (Artificial Intelligence) experience.
- Ticketing experience.
- Knowledge transfer/training experience.
Knowledge and Skills
- Deep understanding of compliance standards such as Title III, Title IV, GLBA, FERPA, and other regulations impacting public universities.
- Proficiency in IT governance, cybersecurity frameworks (e.g., NIST, ISO 27001), and risk management.
- Strong knowledge of ERP systems (e.g., Jenzabar or SAP), network infrastructure, and modern instructional technologies.
- Exceptional communication skills, with the ability to articulate technical concepts to diverse stakeholders. Certifications
- Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM) preferred.
- Project Management Professional (PMP) certification is a plus.
- Higher Education-specific certifications such as EDUCAUSE Management Institute are highly desirable. Key Competencies
- Strategic Vision: Ability to align technology initiatives with the university s long-term goals and mission.
- Leadership: Skilled in building, mentoring, and leading diverse teams in a collaborative and inclusive environment.
- Innovation: Passionate about leveraging technology to drive institutional transformation and growth.
- Problem-Solving: Proactive in identifying challenges and implementing scalable solutions.
- Ethics and Integrity: Commitment to transparency, accountability, and compliance in all aspects of IT operations.
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