Overseeing the entire admissions process, from initial inquiries to paperwork completion and patient/family orientation.
- Providing Facility Tours:
Conducting tours for potential residents and their families, highlighting the facility's services and amenities.
Evaluating potential residents' needs and ensuring the facility can meet their specific requirements.
Ensuring all necessary paperwork is completed accurately and efficiently, adhering to regulatory guidelines.
Keeping accurate and up-to-date records of admissions, resident information, and relevant documentation.
Marketing and Sales:
- Developing Marketing Strategies:
Creating and implementing marketing plans to attract new residents and referral sources.
Establishing and maintaining strong relationships with hospitals, physicians, social workers, and other referral sources.
Representing the facility at community events, networking with potential referral sources, and promoting the facility's services.
- Creating Marketing Materials:
Developing brochures, presentations, and other marketing materials to effectively promote the facility.
Utilizing digital marketing tools and social media to reach a wider audience.
Other Responsibilities:
Providing excellent customer service to residents, families, and referral sources.
Ensuring compliance with all applicable regulations and standards.
Working collaboratively with other departments, such as nursing and social services, to ensure a smooth and positive experience for residents.
Tracking admissions data, analyzing marketing effectiveness, and identifying areas for improvement.
