Administrative Assistant to CEO / Office Manager / Customer Service Support

Job Posting: Administrative Assistant to CEO / Office Manager / Customer Service Support

Location: Baton Rouge, LA

Position Type: Full-Time (40 hours per week)

Pay: $15-$25 per hour

About Us:

Pearce Bespoke Franchising is the first and only custom clothing franchise in the market, headquartered in Baton Rouge, LA. We specialize in delivering exceptional custom clothing experiences, offering premium quality and innovative solutions. With a rapidly expanding presence, Pearce Bespoke provides an exciting opportunity for driven individuals to grow alongside our brand.

Position Overview:

We are seeking a detail-oriented and proactive Administrative Assistant to the CEO / Office Manager who will also play a key role in customer service support for our franchisees. This hybrid position combines organizational excellence, communication skills, and a customer-first mindset to ensure the success of both our corporate operations and franchise network.

Responsibilities:

Administrative Support to CEO

• Manage the CEO’s calendar, emails, correspondence, and project tasks.
• Coordinate meetings, travel arrangements, and special projects.
• Act as the primary point of contact for internal and external communications on behalf of the CEO.

Office Management

• Oversee daily office operations, including maintaining supplies, managing vendor relationships, and ensuring a productive workspace.
• Maintain filing systems, both digital and physical, to ensure easy access to information.
• Identify and implement improvements to streamline office processes.

Customer Service Support for Franchisees

• Serve as the primary contact for franchisees, providing timely and professional assistance with their inquiries.
• Address franchisee concerns related to operations, orders, or customer issues, ensuring a high level of satisfaction.
• Collaborate with internal departments to resolve franchisee issues and improve operational efficiency.
• Document and track all customer service interactions, ensuring issues are followed through to resolution.

General Responsibilities

• Prepare and distribute reports, presentations, and other documentation as needed.
• Handle incoming calls, emails, and general office correspondence.
• Assist with planning and executing franchisee events, training sessions, and corporate initiatives.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Proven experience in administrative roles, office management, or customer service.
• Strong organizational and multitasking skills with a proactive, problem-solving mindset.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new systems.
• Experience in customer service, particularly in a B2B environment, is highly desirable.
• Ability to work independently and maintain confidentiality.

Why Join Us?

• Be a critical part of a growing, innovative company that values excellence and creativity.
• Work directly with a dynamic CEO in a fast-paced, collaborative environment.
• Gain exposure to franchise operations and the custom clothing industry.
• Competitive pay and growth opportunities.

To Apply:

Send your resume and a cover letter outlining your qualifications and enthusiasm for this role to nathan@pearcebespoke.com

Become a vital part of Pearce Bespoke Franchising and help us shape the future of custom clothing!