What are the responsibilities and job description for the IT Specialist position at Pearce Services?

At PEARCE, we've got a career for you.

Join the nation's leading independent service provider for critical telecommunication and renewable energy infrastructure. With over 2,000 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation's wireless and wireline telecom, commercial and utility-scale solar and wind projects, EV charging stations, as well as large-scale power generation and energy storage assets.

Your Impact :

Pearce Services is looking for someone like you to join our team. As an IT Support Specialist , you'll be the go-to person for our employees' tech needs. You'll ensure our technology runs smoothly, solve issues quickly, and help everyone stay productive. This role offers a flexible work schedule with hybrid work options.

Core Responsibilities :

Technical Support : Provide timely and efficient technical assistance to employees for hardware, software, and network-related issues.
Troubleshooting : Diagnose and resolve technical issues, including desktop, laptop, printer, and connectivity problems.
Software Management : Install, configure, and maintain software applications, ensuring compatibility and security.
System Maintenance : Perform routine checks and updates on systems to ensure optimal performance and uptime
User Training : Educate employees on the proper use of hardware, software, and security protocols.
Documentation : Maintain accurate records of technical issues, solutions, and IT assets using ticketing and inventory systems.
Collaboration : Work closely with other IT team members and departments to address larger technical challenges and projects.

Core Experience :

Education : Associate's or bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).

2 years in an IT support role or similar position.

Proficient in Microsoft Windows and Mobile Device Management (MDM).

Knowledge of Microsoft O365 and Entra; Microsoft InTune and Autopilot a plus.

Familiarity with the Apple and Android ecosystems (Mobile / Tablet) and the administration of them in a corporate environment.

Familiarity with IT infrastructure, including networks, servers, and cloud services.

Experience with remote troubleshooting tools and help desk ticketing systems.

Excellent problem-solving and critical-thinking abilities.

Effective communication and interpersonal skills.

Ability to work independently and prioritize tasks effectively.

Compensation : Pay Range - $23.00- Plus hourly / DOE

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive benefits (medical, dental, vision, life insurance), PTO, Paid Holidays, and a company-matching 401(k) Retirement, Life Insurance. We provide company phone, laptop, or tablet (as required for your role) and all necessary tools and safety equipment.

At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings.

Learn more about our corporate and telecom division at www.Pearce-Services.com and our renewables division at www.Pearce-Renewables.com.

Salary : $23

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