What are the responsibilities and job description for the Telecom Field Services New Hire Onboarding Coordinator position at Pearce Services?
PEARCE maintains North America’s critical energy infrastructure; we are the nation’s leading independent service provider for network services and renewable energy. Our Network Field Operations (NFO) business focuses on maintaining critical assets including Wireless and Wireline infrastructure, modular units, data centers, EV charging, solar, and Wind sites across North America.
In 2024, the Pearce NFO team dispatched over 500,000 work orders, at more than 79,000 individual locations. Making Pearce the largest maintenance and repair provider for wireless/critical infrastructure in the U.S. Pearce supports over 54,000 sites for HVAC and Generator maintenance and repair. We support over 25,000 sites for Line, Antenna, DAS, & Small Cell maintenance and repair. These dispatches were all related to critical infrastructure (i.e., CEC, Hut, CEV, wireless shelters, central offices, data centers, MTSO, and POP sites, etc.).
Pearce has extraordinary experience supporting the complexities of scopes while solving logistical challenges of reaching this infrastructure which can be located in remote or places that are extremely difficult to get to. This combined experience and expertise brings our customers unparalleled service, asset performance, and strong partnership in the long-term care and operation of their energy asset portfolios. The company has a team of nationwide, highly trained technicians to provide in-the-field services and has a distinguished reputation for safety and performance. Learn more at https://www.pearce-services.com/
Your Impact:
As a Telecom Field Services New Hire Onboarding Coordinator at Pearce Services, you will play a vital role in ensuring a seamless and engaging onboarding experience for newly hired technicians. Based at our Lewisville, TX training center, you will coordinate and oversee new hire orientations and training sessions, acting as a liaison between various departments. Your work will directly contribute to creating a positive employee experience from day one, fostering strong engagement and operational efficiency.
Core Responsibilities:
At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings.
In 2024, the Pearce NFO team dispatched over 500,000 work orders, at more than 79,000 individual locations. Making Pearce the largest maintenance and repair provider for wireless/critical infrastructure in the U.S. Pearce supports over 54,000 sites for HVAC and Generator maintenance and repair. We support over 25,000 sites for Line, Antenna, DAS, & Small Cell maintenance and repair. These dispatches were all related to critical infrastructure (i.e., CEC, Hut, CEV, wireless shelters, central offices, data centers, MTSO, and POP sites, etc.).
Pearce has extraordinary experience supporting the complexities of scopes while solving logistical challenges of reaching this infrastructure which can be located in remote or places that are extremely difficult to get to. This combined experience and expertise brings our customers unparalleled service, asset performance, and strong partnership in the long-term care and operation of their energy asset portfolios. The company has a team of nationwide, highly trained technicians to provide in-the-field services and has a distinguished reputation for safety and performance. Learn more at https://www.pearce-services.com/
Your Impact:
As a Telecom Field Services New Hire Onboarding Coordinator at Pearce Services, you will play a vital role in ensuring a seamless and engaging onboarding experience for newly hired technicians. Based at our Lewisville, TX training center, you will coordinate and oversee new hire orientations and training sessions, acting as a liaison between various departments. Your work will directly contribute to creating a positive employee experience from day one, fostering strong engagement and operational efficiency.
Core Responsibilities:
- Coordinate travel and accommodations for employees attending training.
- Ensure all necessary materials and IT equipment are prepared and available on-site.
- Assemble and distribute New Hire packets.
- Maintain effective working relationships with internal teams to facilitate a smooth onboarding process.
- Order and distribute vouchers for trainees as needed.
- Assist on-site trainers with necessary tasks to support training sessions.
- Create and maintain trainee check-in logs to track attendance and engagement.
- Adapt to evolving service line needs by refining processes and contributing to continuous improvements.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication abilities.
- Willingness to learn and adapt to new processes.
- Ability to develop and improve onboarding workflows as needed.
- Experience coordinating logistics, such as travel and scheduling, is a plus
At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings.
