What are the responsibilities and job description for the Front Desk Receptionist/Optometric Technician position at Pearle Vision?
Receptionist / Optometric Technician (Hybrid Role)
Pearle Vision is seeking an experienced and dependable Receptionist / Optometric Technician to join our fast-paced, patient-focused team. In this role, you will play a key part in both front desk operations and clinical support — welcoming patients, scheduling appointments, verifying insurance, and assisting with pre-testing to ensure a smooth, high-quality experience from start to finish. We’re looking for someone with a background in medical office settings, strong customer service skills, and the ability to balance administrative tasks with hands-on clinical support in a dynamic environment.
Key Responsibilities:
- Welcome patients and manage the full check-in/check-out process
- Schedules and confirms appointments
- Manage multiple phone lines, respond to inquiries, and route calls appropriately
- Verify insurance eligibility and obtain authorizations prior to services
- Work closely with billing to resolve insurance and patient balance matters
- Process payments and balance daily cash and credit card transactions
- Maintain accurate patient records and data entry in electronic systems
- Provide clinical support to the optometric team, including performing pre-testing using the auto-refractor, tonometer, and retinal imaging camera.
- Patient education for contact lens insertion and removal
- Support overall office efficiency and maintain a professional, organized environment
- Collaborate with doctors and clinical team to ensure a seamless patient experience
Qualifications:
Required:
- 1–2 years of experience in a medical office or healthcare setting
- Strong multitasking and organizational skills
- Excellent communication and customer service abilities
- Proficiency with computers and electronic medical records
Preferred:
- Experience in optometry, ophthalmology, or optical settings
Job Types: Full-time, Part-time
Pay: $19.00 - $21.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $19 - $21
