What are the responsibilities and job description for the Client Program Manager position at Pearson Education?
Job Description
The Client Program Manager is responsible for the successful implementation and maintenance of client programs. The Client Program Manager serves as the principal communication channel between the client and Pearson VUE and ensures client satisfaction with delivered services. The Client Program Manager develops and maintains complete, up-to-date documentation, including project plans, scope of work, and business rules and ensures that the various departments involved fulfill their commitments and maintain adequate service level agreements relative to timelines, quality standards and budget.
Activities of the Client Program Manager will include :
- Account Management
Maintain strong relationships with clients, ensuring client satisfaction with delivered services
Organize requirements meetings
Identifying opportunities for add-on products and services, assist sales in new proposals
Required Education & Experience
Desired Knowledge, Skills & Abilities
About Us
Who we are :
At Pearson, our purpose is simple : to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more : https : / / plc.pearson.com /
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. All employment is decided based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to : http : / / www.pearson.com / careers / diversity-and-inclusion.html.
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