What are the responsibilities and job description for the Client Program Manager position at Pearson?
The Client Program Manager is responsible for the successful implementation and maintenance of client programs. The Client Program Manager serves as the principal communication channel between the client and Pearson VUE and ensures client satisfaction with delivered services. The Client Program Manager develops and maintains complete, up-to-date documentation, including project plans, scope of work, and business rules and ensures that the various departments involved fulfill their commitments and maintain adequate service level agreements relative to timelines, quality standards and budget.
Activities of the Client Program Manager will include :
- Account Management
- Maintain strong relationships with clients, ensuring client satisfaction with delivered services
- Maintains working relationship with internal teams, including Test Center Operations, Test Publishing, Software Development, Customer Services, and others.
- Customer Satisfaction
- Fulfillment of Contract Obligations - Manage all aspects of contract fulfillment including successful contract implementation and continued compliance with contracted service standards
- Optimization of internal resources - saying "no" to customers
- Launching New Clients
- Organize requirements meetings
- Coordinate gap resolutions
- Manage implementation schedule
- Frequent client face time
- Business Development
- Identifying opportunities for add-on products and services, assist sales in new proposals
Required Education & Experience
Desired Knowledge, Skills & Abilities
Who we are :
At Pearson, our purpose is simple : to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more : We are Pearson.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job : SALES
Organization : Assessment & Qualifications
Schedule : FULL_TIME
Workplace Type : Req ID : 18448
