What are the responsibilities and job description for the Customer Service Coordinator position at Pearson?
Are you tech savvy with exceptional communication skills? Join Pearson as a Customer Service Coordinator!
This role demands a strong technical acumen, with the ability to navigate and troubleshoot across multiple digital platforms, as well as top notch communication skills to effectively interact with clients, teachers, and proctors.
The ideal candidate will have a keen attention to detail, a proactive approach to resolving issues, and a strong ability to convey complex information clearly and professionally, both verbally and in writing. As a key escalation point for service-related issues, the Customer Service Coordinator will play a crucial role in ensuring the seamless delivery of client programs and maintaining high standards of customer satisfaction.
Primary Responsibilities:
Respond to client queries through calls, emails, and chats, providing clear and precise solutions.
Serve as an escalation point for complex service issues, ensuring timely and effective resolution.
Follow through on service incidents, reports, and projects, ensuring all information is accurately documented and tracked.
Identify and implement process improvements to enhance customer experience and operational efficiency.
Accurately input and maintain customer data in the database, ensuring consistency and reliability.
Education and Experience:
Minimum High School Diploma or equivalent required.
Experience in training, teaching, or coaching preferred.
3 years of customer service experience, particularly in a technical or service-oriented environment, preferred.
Skills, Knowledge, and Abilities:
Excellent communication skills, with the ability to clearly articulate complex information both verbally and in writing.
Strong technical troubleshooting abilities and familiarity with multiple digital tools and platforms.
Ability to multitask effectively, including managing customer calls, chats, and emails simultaneously.
Familiarity with various training tools, learning models, and understanding of diverse learning styles preferred.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.).
Strong problem-solving and conflict resolution skills.
Excellent organizational skills and attention to detail.
Ability to work independently and collaborate effectively with team members and clients.
The pay rate for this position is $19.50/hour . This role is ONSITE in our Lehi, UT office.
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: CUSTOMER SERVICE
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: On-site
Req ID: 16567
Salary : $20
