Demo

Systems Engineer

Pearson
Owatonna, MN Full Time
POSTED ON 3/29/2025
AVAILABLE BEFORE 5/29/2025

Job Details

Systems Engineer

Position Summary:

We are seeking a motivated and versatile Systems Engineer to join our onsite IT team. This role will require a dedicated individual with exceptional problem-solving skills, a commitment to high-level customer service, and the ability to support diverse IT needs, ranging from hardware and software troubleshooting to managing computers tied to manufacturing equipment processes. The ideal candidate will thrive in a dynamic environment, be comfortable navigating a corporate IT structure, and demonstrate a proactive approach to challenges, including identifying and implementing technology-driven solutions to automate manual processes.

This position is full-time, onsite, and requires occasional after-hours and weekend availability to address critical issues. Applicants with a degree or at least 5 years of relevant experience may apply.

Key Responsibilities:

Customer Support:
  • Provide exceptional support to internal customers, ensuring timely resolution of hardware and software issues
  • Act as the primary point of contact for onsite IT needs, delivering clear and professional communication

Hardware and Software Support :
  • Diagnose, troubleshoot, and resolve technical issues across a variety of hardware and software platforms
  • Install, configure, and maintain computers, peripherals, and other IT equipment

Manufacturing IT Support:
  • Support and maintain computers and systems managing manufacturing equipment processes
  • Collaborate with manufacturing teams to ensure seamless operation of IT-related processes

Systems Administration:
  • Maintain and update systems and applications, ensuring they align with corporate IT standards and best practices
  • Monitor system performance and implement optimizations as needed.

Process Automation and Improvement:
  • Analyze existing workflows to identify repetitive manual tasks and inefficiencies.
  • Develop and implement automation strategies using technology solutions to streamline IT operations and manufacturing processes.
  • Research and integrate innovative technologies to drive efficiency improvements.

Project Management:
  • Participate in IT projects, including system upgrades, deployments, and process improvement
  • Document workflows, procedures, and system configurations

Flexibility and Initiative:
  • Step outside the general scope of responsibilities to address urgent needs or special projects
  • Identify opportunities for process improvements and contribute to their implementation

Required Qualifications:
  • A relevant degree in Technology or at least 5 years of IT experience in manufacturing environment in lieu of a degree.
  • Proven ability to troubleshoot and resolve hardware, software, and network issues.
  • High proficiency in Microsoft Office Suite applications
  • Proficiency in database maintenance and queries
  • Familiarity with IT systems in a manufacturing or industrial setting is a strong advantage.
  • Excellent communication and interpersonal skills to deliver outstanding customer service
  • Ability to work independently and manage multiple priorities in a fast-paced environment
  • Willingness to provide after-hours and weekend support as needed

Preferred Skills:
  • Experience supporting manufacturing IT systems or processes
  • Knowledge of ERP systems or manufacturing execution systems (MES)
  • Strong documentation and organizational skills
  • Experience with process automation tools such as Power Automate, Python, or scripting languages

Work Environment:
  • Onsite role in a manufacturing environment, with potential exposure to factory noise and climate variations
  • Physical requirements include lifting IT equipment (up to 50 lbs.), bending, and standing for extended periods

Note: This job description outlines the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the role.

Please note that this position is an onsite role located in Owatonna, MN.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TECHNOLOGY

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type:

Req ID: 17821
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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