What are the responsibilities and job description for the City Manager, DMV position at PedalHeads Bike Camps USA Inc?
Job purpose
The City Manager role is diverse, with responsibilities in site operations, customer service, marketing, staffing and mentorship. This is an independent role where you will be responsible for the delivery of Pedalheads programs within the region and ensuring that all safety and quality standards are being met. The DMV area is a growing region, the City Manager will promote and drive growth within the business.
Duties and responsibilities
The City Manager will be based out of a home-office. You will also work collaboratively with others in the organization such as Operations, Marketing, Customer Care, Programs and Training and People and Culture.
Site Operations
- Manages the day-to-day operations of the business in the region
- Responsible for securing new rental contract working with local organizations
- Maintain a positive relationship between Pedalheads and site hosts
- Leads and supervises summer camp staff by providing mentorship and motivation on-site and supporting the Site Leadership teams at each location
- Builds and maintains positive relationships with camp leaders and instructors
- Supports Site Leadership with the resolution of employee or customer issues
- Purchases, organizes and maintains camp equipment throughout the year
- Ensures that camp procedures and safety standards are being followed and upheld
- Assists with the training of camp staff
Staffing
- Participates in interviews and hire seasonal instructors for our Pedalheads camps
- Helps to develop creative strategies for recruiting candidates, particularly in the 16-25 age group
- Maintains a hiring network with high schools, universities, career fairs, students, community groups, and employment resources to attract a large pool of candidates
- Keeps a connection with returning and newly hired employees through the year with ongoing communications and updates
Marketing
- Participates in marketing activities and promotional events as requested by the marketing department
- Leads on-site marketing initiatives such as re-registration campaigns
- Interacts with other child-focused organizations and businesses to develop beneficial relationships
- Supports corporate activities that drive business success and value for the customer
Customer Service
- Responds to customer complaints in a timely and professional manner, always aiming to provide solutions that ensure resolution
- Always willing to go the extra mile to engage customers and provide an excellent customer experience
- Proactively engages with parents and children on-site
Competencies
- Communicator - has excellent written and verbal communication skills
- Relationship Builder – builds and preserves trusting relationships with site leaders, instructors, colleagues, customers and hiring resources
- Passionate and collaborative – participates and represents the company brand proudly
- Work ethic – self-motivated, works continuously towards successful outcomes
- Commitment to Quality – takes pride in work and strives for excellence
- Mentorship – able to develop and motivate employees
- Leadership - a mature and dynamic leader who is enthusiastic and brings a positive energy
- Responsible - takes initiative and takes charge of situations
- Organizer and planner – plans, organizes, schedules, and budgets efficiently and productively
- Flexibility/adaptability – adjusts quickly to changing situations; copes effectively with complexity and change; able to work occasional evening and weekends
- Team Player - has excellent verbal communication and collaboration skills and can work with all levels and functional areas of an organization
- Fun – understands the importance of team bonding and creates and open and social workspace
Qualifications
- A minimum of 2 year’s management or supervisory experience
- Experience with children’s programs/summer camps or in coaching, teaching, or instructing, an asset
- Supervisory and/or hiring experience, especially with ages 15-25
- This can be a physically demanding position – should be able to lift a minimum of 25 lbs and be able to support a child on a bike
- Previous experience with high volume staff recruitment an asset
- Must have a valid driver’s license and be able to travel to areas of responsibility
- Knowledge and understanding of the city and communities of their region
- Must be competent with Microsoft Office applications (Excel, Word, Outlook)
- Occasional travel and work after hours and/or weekends required, particularly during camp season (June – August).
Direct reports
Regional support staff, Site Managers and promotional staff will report to the City Manager.
