Demo

System Operations Manager

Pedernales Electric
Longview, TX Full Time
POSTED ON 2/24/2025
AVAILABLE BEFORE 5/22/2025

System Operations Manager

PEC Technology Center - 1506 U, TX, US, 78636

PHYSICAL OFFICE LOCATION : PEC Technology Center - 1506 US-281, Johnson City, TX 78636, PEC Technology Center - 1506 US-281, Johnson City, TX 78636, TX 78636

Hybrid Work Options Available

138,080.00 Minimum Starting Base Pay

  • KPI Bonuses Competitive Benefits
  • Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.

Position Summary

This position is responsible for technical leadership and managing all systems including servers, storage, load balancers, email, and cloud-based applications.

Essential Duties & Responsibilities

Manage work schedules to ensure maximum system availability, reliability, efficiency, and confidentiality of information systems

Identity obstacles, issues, and opportunities to increase operational effectiveness

Assist with design, deploying and maintain enterprise cyber security efforts

Monitor system operations to resolve problems and ensure uninterrupted service

Perform system design, modeling, analysis, troubleshooting and oversight

Coordinate and manage the installation of hardware, software, video systems and new construction

Research and recommend vendor tools to support server, storage, and peripheral devices

Benchmark and recommend solutions based on industry best practices keeping up with technology updates and recommend necessary updates in a timely manner to deliver world-class systems and services

Write operations technical specifications documents

Interface and coordinate tasks with internal and external resources

Develop disaster recovery and business continuity plans

Develop or maintain a server / database backup / patch schedule and policy, providing regular reporting

Implement, manage and evolve an enterprise storage, enterprise server, physical and virtual, capacity management process and strategy

Configure, monitor, and maintain email applications and virus protection software

Conduct operational efficiency reviews focused on the analysis of network performance and identify areas opportunities for improvement standards, deadlines, and proper procedures, correcting errors, or problems

Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes

Implement corporate and departmental policies, procedures, and service standards in conjunction with management

Discuss job performance problems with employees to identify causes and issues and work to resolve problems

Teach and instruct employees in job duties and company policies or arrange for training to be provided

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action

Recruit, instruct and supervise subordinates

Interpret and communicate work procedures and company policies to staff

Develop and review operating procedures

Develop and maintain a lifecycle management system for software and hardware refresh

Manage IT systems budget and prioritize funds based on primary department goals

Monitoring the productivity and performance levels of IT employees and conducting performance reviews

Research new business technologies and IT software to strengthen the organization’s systems

Implement new software programs and computer technologies that support organizational goals and objectives

Assist with maintaining regulatory compliance and certification particularly NERC CIP requirements

Assist with server / storage infrastructure related components during facilities construction projects

Assist with Operational Technology related products / solutions, to include control systems and related components

Assist with Installing, configuring and maintaining VMWare

Maintain the security of confidential information

Stay abreast of advances in technology

Demonstrate regular and prompt attendance

Performs other related duties as necessary or assigned

Supervisory and / or Leadership Responsibilities

A full range of supervisory activities, training, evaluation, coaching, counseling, and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities and ensuring that deliverables are completed as required.

Knowledge, Skills & Abilities

Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information

Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting

Knowledge of principles and processes for providing customer service

Knowledge of load balancing integration, design techniques and implementation processes

Knowledge of Active Directory, DNS and DHCP functionality

Knowledge of enterprise cyber security

Knowledge of enterprise hardware, i.e., x64 Microsoft Windows servers, storage (NAS), mobile devices, Windows, and Apple PC’s

Knowledge of enterprise software, i.e., VMWare, Active Directory, LDAP, MS Exchange and Databases SQL and Oracle

Knowledge of OS and networks, i.e., Windows server, iOS, Citrix, TCP / IP, L2 / L3 switches, load balancing, firewalls and MS clusters, HA / OR

Knowledge of Microsoft 365 products

Knowledge and experience with Cloud technology including Microsoft Azure, AWS and / or Google Cloud Platform (GCP)

Skilled in monitoring and managing performance

Skilled in establishing and communicating performance expectations and metrics

Skilled in time management

Skilled in prioritizing and managing changing priorities

Skilled in anticipating, identifying, analyzing, and resolving conflict and problems

Ability to troubleshoot and solve technical problems

Ability to develop disaster recovery and business continuity plans

Ability to deliver relevant and timely results based on organizational requirements

Ability to communicate effectively verbally and in writing

Ability to listen and understand information verbally and in writing

Minimum Qualifications - (Education, Experience)

Bachelor’s Degree in a related field

Directly related experience may substitute for education

Six years system engineering and operations experience with Servers, Storage, Databases, Cloud and other related fields, including three years of supervisory experience

Microsoft certifications such as Microsoft Certified Professional (MCP) preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The employee may be required to stand; reach with hands and arms, stoop and kneel

The employee may be required to sit or stand for long periods of time

The employee may be required to lift, carry, push, pull or move up to 75 pounds

The employee may be required to travel

Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period

This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.

Position Open Until Filled

Pedernales Electric Cooperative is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.

Join PEC

At PEC, we know happy employees produce great work. As a PEC employee, you’ll find we’re always willing to invest in you — because we know that we do better when you do better.

Salary : $138,080

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