What are the responsibilities and job description for the Clinic Manager position at Pediatrics Northwest?
Title: Clinic Manager
Work location: On-site – Tacoma, Gig Harbor, and Federal Way.
Schedule: Full-time; No nights and closed for major holidays. This position requires responding to early morning call-outs prior to standard business hours.
Pay: $80,000 - $105,000/year. Salary commensurate with experience.
Pediatrics Northwest is seeking a Clinic Manager to oversee daily operations across our clinics. In this role, you will collaborate with the Director of Clinical Operations, administration, and Clinicians to implement changes, drive process improvements, and ensure exceptional patient care.
Duties and Responsibilities:
- Partner with the Director of Clinical Operations to develop and implement policies, procedures, budgets, quality assurance plans, and work standards.
- Collaborate with clinical staff and Clinicians to ensure the highest quality patient care.
- Develop and implement process and quality improvements.
- Work with the Director of Clinical Operations and Clinicians to maintain and update clinical protocols, ensuring accurate and timely dissemination of information to staff.
- Supervise assigned staff, handling scheduling, time-off requests, payroll, performance evaluations, training, and disciplinary actions.
- Organize and lead staff meetings, setting clear agendas.
- Manage assigned clinic projects, provide progress updates and reports, and ensure deadlines are met.
- Address daily intraoffice issues, including problem-solving staff and patient concerns, handling last-minute staffing adjustments, and escalating issues as needed.
- Travel regularly to clinics to engage with staff, offer support, and assist with supply/material transfers between offices.
- Act as a primary resource for problem-solving and support for clinical staff.
- Manage the medication and supply ordering for each office.
- Participate in practice growth and planning with practice leadership.
- Participate in practice meetings, committees and workgroups as needed.
- Collaborate with the HR department to recruit, onboard, train, and evaluate clinical staff.
- Foster a positive work environment by organizing team-building activities and identifying opportunities to boost employee morale and motivation.
- Monitor clinical compliance with standards such as OSHA regulations, hazardous materials management, and disaster preparedness.
- Conduct monthly safety checks in treatment rooms and ensure daily checks are completed.
- Participate in safety training sessions and meetings, including mock emergency drills at each clinic location.
Skills and background needed:
- Strong skills in training, mentoring, and guiding team members effectively.
- Proven ability to analyze, troubleshoot, and solve problems efficiently.
- Exceptional organizational and customer service skills.
- Outstanding interpersonal skills, including patience, composure, and collaboration, fostering strong relationships with patients, clinicians, and team members.
- Advanced knowledge of and adherence to safety, risk management, and precautionary procedures.
- Ability to manage multiple priorities, coordinate tasks, and take initiative independently.
- Creative and resourceful in identifying and implementing effective solutions to challenges and opportunities.
- Flexible and dependable, with a willingness to work varied hours as needed.
- Strong presentation and communication skills, with the ability to respond effectively to questions from staff, patients, and clinicians.
- Skilled at managing competing priorities with flexibility and efficiency.
- Respectful of diversity, including culture, race, religion, gender, age, and economic status.
- Proactive communication with colleagues and Clinicians to improve workflows and enhance operational efficiency.
Qualifications:
- Bachelor’s degree in Business Administration, Management, Health Care Administration, or a related field.
- A minimum of 5 years of leadership experience in a medical office setting may substitute for the degree requirement.
- Experience in pediatrics is preferred.
- Current CPR certification is required.
- Proficiency in using Electronic Medical Records (EMR) systems.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook, etc.).
Benefits:
- Health and Vision Insurance - Employee premium 100% paid for by Peds NW.
- Dental Insurance
- Life Insurance
- Voluntary Insurance Plans
- 401k plan
- Profit Sharing
- 4 weeks of PTO during first year of employment.
- Toll reimbursement
- Holiday Pay
- EAP Services
If you are interested, please apply directly on our website:
Pediatrics Northwest (recruitingbypaycor.com)
Candidate required to pass background check and drug screen. Pediatrics Northwest is an Equal Opportunity Employer. Pediatrics Northwest is adhering to Washington State Laws regarding Health Care Professionals and the COVID-19 vaccine and employees must be vaccinated.
Salary : $80,000 - $105,000
