MHST Shipping Coordinator

Description

Job Purpose:
The Shipping Coordinator is responsible for managing the logistics of distributing and returning at-home sleep study equipment. This role ensures that patients receive their devices on time, understand their proper use, and can easily return them after the study. The coordinator plays a vital role in maintaining the efficiency of the sleep study program by overseeing order processing, equipment tracking, and overall patient satisfaction.

Duties and Responsibilities:

Order & Logistics Management:

• Oversee the preparation and shipment of sleep study equipment to patients, ensuring accuracy and timely delivery.
• Coordinate with shipping carriers to arrange efficient and cost-effective deliveries and returns.
• Track shipments and maintain accurate documentation of orders, returns, and equipment status.

Inventory & Quality Control:

• Monitor inventory levels to prevent shortages or overstocking of sleep study devices and accessories.
• Inspect returned equipment for functionality and cleanliness, arranging maintenance or replacements as needed.

Patient Support & Communication:

• Provide clear, step-by-step instructions to patients on equipment usage and return processes.
• Address patient inquiries and concerns in a professional and empathetic manner.

Process Improvement & Compliance:

• Continuously evaluate and improve shipping processes to enhance efficiency and reduce costs.
• Ensure all shipping and handling procedures comply with relevant regulations and safety standards.

Requirements

Education & Experience:

• High school diploma or equivalent required.
• Previous experience in shipping, logistics, or inventory management is highly preferred.

Technical & Organizational Skills:

• Proficiency in shipping software, logistics management tools, and inventory tracking systems.
• Basic computer skills, including Microsoft Office Suite (Word, Excel, Outlook).
• Strong attention to detail to ensure accuracy in order fulfillment and inventory tracking.

Communication & Customer Service:

• Excellent verbal and written communication skills.
• Ability to provide clear instructions and support to patients regarding equipment use and return processes.
• Patient-centric approach with strong customer service skills.

Physical & Work Environment Requirements:

• Ability to lift and move packages as needed.
• Comfortable performing repetitive tasks and working in a fast-paced environment.
• Flexibility to adapt to shifting priorities and operational needs.

EOE

PM20