Patient Care Support Lead

Job Purpose

Manages a variety of office activities and operations. Manages office personnel, clinical staff, and patient experience.

Duties and Responsibilities

• Provide outstanding customer service to improve customer satisfaction and relationship.
• Stay up to date on policies and procedures.
• Must maintain stellar customer service skills at all times in all areas of the role.
• Maximizes office productivity through enforcement of company policies and procedures to office personnel and clinical staff.
• Researches and develops resources that create timely and efficient workflow.
• Establishes uniform correspondence practices and procedures.
• Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness.
• Train new personnel and maintain timely performance reviews.
• Maintain performance documentation of personnel.
• Maintains contact with customers and outside vendors.
• Assists company marketer with marketing activities and to obtain company contracts.
• Ensure that patients receive the company's vision of patient care experience.
• Prepares and submits payroll of personnel.
• Produces necessary reports of clinic's operations to the Regional Manager.
• Maintain and account for appropriate payment collections, petty cash logs, receipts, and bank deposits daily.
• Attend company meetings.
• Host staff meetings with assigned location.
• Any additional duties assigned.

Qualifications

Qualifications include:

• Certified Medical Assistant or 2 years of Medical Assistant Urgent Care Experience
• Excellent customer service skills
• Familiarity with company policies and healthcare regulations
• High School diploma or equivalent
• Knowledge of Microsoft Office products
• Knowledge of business office procedures
• Excellent oral and written communication skills
• Ability to greet patients and answer phones in a professional manner
• Ability to establish and maintain effective working relationships with providers, patients, and to the public
• Utilize time management skills
• Recognize, evaluate, solve problems, and correct errors
• Maintain productivity and work independently
• Planning and organization skills
• Ability to adapt to a variety of situations and personnel
• Project management skills
• Ability to manage people effectively toward company goals

Working conditions

This position may require evening, weekend, or holiday work. This position requires many hours in a sitting or standing position. This position may require travel to various office locations.

Direct reports

Medical Associates, Clinical Providers

PM20