What are the responsibilities and job description for the NG911 Telephony NENA SME - SP3 position at Peer Consulting Resources Inc.?
Contact Details:
Poonam Khandelwal
Email: poonam.khandelwal@peer-consulting.com
Cell: (732) 797-9766
Job Title: NG911 Telephony NENA SME - SP3
Location: Brooklyn, NY
Duration: 8 Months
Years of Experience: 15 Yrs.
Required Hours/Week: 35hrs./Week
Notes:
- Scheduled Work Hours: Normal business hours Monday-Friday 35 hours/week (not including mandatory unpaid meal break after 6 hours of work).
Tasks:
- Ensure the National Emergency Number Association (NENA) and Association of Public Safety Communication Officials (APCO) standards are being met during the implementation of NG911.
- Translate the business needs into clearly defined and detailed requirements or user stories and spearhead the priorities and validation of these requirements with the project teams.
- Conduct stakeholder analysis for requirements elicitation.
- Planning elicitation tasks and activities as well as creating elicitation timelines.
- Review and assess the adequacy of Call Handling requirements used by NYC.
- Engage with public safety and stakeholder agencies to understand their needs, issues, and concerns.
- Incorporate applicable federal, state and professional organizations’ standards and guidelines for a NG911 system.
Mandatory Skills/Experience:
Note: Candidates who do not have the mandatory skills will not be considered
- Minimum 12 years of experience in a particular technical and/or business application, product, platform, or methodology.
- Knowledge and experience with SIP and TDM technologies.
- Experience in methods and best practices in detailed engineering of voice/IP-PBX/VOIP systems
- Understanding of NENA i3 standards.
- Strong skills set to lead technical calls with vendors and internal groups.
- Technical writing and documentation skills.
Desirable Skills/Experience:
- Excellent communication and clear business writing skills as well as interpersonal skills.
- Knowledge of public safety environments
- Design skills in IP voice management, auditing, and monitoring.
- Knowledge of Logging and Recording technologies and techniques for legacy and IP PBX’s.
- Industry experience to interact fluently w/ both internal and external partner organizations across variety of services and troubleshooting sessions.
