Program Development Manager

Program Development Manager, Berkeley Drop-In Center (Full-Time)
Berkeley, Alameda County
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AGENCY OVERVIEW

Peer Wellness Collective, formerly known as Alameda County Network of Mental Health Clients, was created in 1988 to answer the call of people living with mental health challenges. Peer
Wellness Collective was the first Peer-run organization of its kind in Alameda County, and has since been a leader and example of Peer support services. At the Peer Wellness Collective, we believe that Peers are experts by experience and that this lived experience is unique, valuable, and critical for sustainable wellness and recovery. We stand proudly by the slogan, We are who we serve. Peer Wellness Collective stays true to this motto by continuing to value lived experience just as much as academic and/or work experience. Today, all of our programs are staffed by experienced Peers, who share similar lived experiences of the participants they work with. The mission of the Peer Wellness Collective, as a BIPOC Peer-Led and operated Network, is to provide culturally responsive mental health services, specifically by and for folx historically underserved and/or inappropriately served in order to create a just, safe, and healthy community for all.

PROGRAM DESCRIPTION
The Berkeley Drop-in Center (BDIC) is a multi-purpose community center that provides a safe, informal place for people to engage in peer support, connect to community resources, utilize support groups, attend training/workshops, and socialize. Consumers can also receive basic drop-in services, and assistance in addressing basic life needs, i.e. obtaining food, shelter, and other essential needs. The BDIC is a safe space for folx accessing a large range of services from application support to crisis intervention. The BDIC also provides locker, mail, and payee services for folx with housing insecurity.

The BDIC closely partners with another Peer Wellness Collective Program: People’s Place, housed at the same location as the Berkeley Drop-In Center. People’s Place: Peer Response &
Respite Program supports individuals on the verge of, or experiencing, a mental health crisis.
We offer a voluntary, non-medical alternative to traditional emergency room and inpatient care for non life threatening mental health emergencies, and guests must be able to take their own medications. People’s Place: Peer Response & Respite Program is the first 100% peer-managed and operated, evidence-based, crisis stabilization and peer respite service in the
City of Berkeley. The program launched in 2022 in direct response to tragic outcomes from law enforcement acting as first responders to mental health crises. Guests are self-referred and may choose from a variety of self-directed healing modalities. Peer Response & Respite Program aims to reduce the instances of incarceration and hospitalization, through the use of trauma informed Peer Support. The program includes education and support groups, community training, and opportunities.

JOB DESCRIPTION
The Program Development Manager will act as the main point of contact for rebranding and development steadily, in coordination with the Executive Administrative Team. This position will be responsible for supporting the hiring efforts for staff of the Berkeley Drop-In Center, and to outreach efforts, to create relations with other Berkeley CBOs and city entities. The Program
Development Manager will be responsible for the day-to-day operations of the Drop-In. This will include supervising team members and upholding administrative requirements such as monthly and annual contractual reporting, executing program deliverables, providing community representation, and advocacy. The ideal candidate will provide ongoing program development, as well as establish and manage long-term goals. Operational oversight will include maintaining and expanding funding resources, executing accurate reporting practices, and personnel management. Lived experience receiving public/private mental health services is a requirement.
This person would be comfortable with a peer-led management style and using their lived experiences to inform their role.

PRIMARY JOB DUTIES:

Programmatic Development

• Support hiring efforts to fill open positions on Berkeley Drop-In Center team
• Working with Executive Administrative Team as lead for rebranding strategy
• Working with Executive Administrative Team and key Berkeley Drop-In Center stakeholders to collect input in process of outreach
• Create a robust outreach strategy with city stakeholders and behavioral health care organizations within Berkeley
• Attend city and county behavioral health care committee meetings to create relationships within the community

Project Management

• Oversee the daily operations of the Berkeley Drop-In Center
• Assure of Center policies and procedures compliance
• Develop and implement new activities to support the strategic plan
• Ensure program performance goals: consumer satisfaction, safety, and team performance
• Maintain transparent communication with leadership regarding program challenges and service delivery
• Participate in record keeping, computer statistical input, and evaluation procedures required by county and city contracts

Supervision Duties

• Provide regular supervision to BDIC Coordinators, applying peer support values and a trauma-informed approach
• Attend monthly Managers’ Meetings
• Attend HR training and workshops to improve supervisory skills
• Create and maintain a healthy work environment in which employees are able to prioritize their wellness and complete job duties
• Provide facilities oversight, including supplies/resource management

REQUIRED QUALIFICATIONS:

• Personal lived experience accessing mental health services and/or mental health recovery
• 3 years of experience providing direct supervision, and supporting the maintenance of a healthy work environment in which employees are able to prioritize their wellness and complete job duties

• 3 years experience leading monitoring and evaluation practices to meet city/county/federal contract program deliverables

• 4 years experience in project management and/or direct management of a social service agency

• 5 years of experience working within a mental health setting providing Peer Support
• Strong understanding of policy development, complex services structures, and operational oversight
• Comfortable utilizing/modeling crisis intervention techniques
• Strong ability to utilize Microsoft Office programs and Google applications
• Excellent verbal and written communication skills, and organizational skills including time management
• Ability to work in diverse and sometimes challenging situations while modeling personal recovery and wellness
• Knowledge of Consumer Movement, Peer Support, and familiarity with Alameda County mental health system and community-services

It is a plus if you have:

• Access to transportation
• Ability to speak multiple languages / Bilingual
• Experience with Mailchimp and Canva
• Graduate of BestNow! (JobsNow) or another Peer Support Specialist training program
• More than 2 years of experience working in Alameda County

Additional Information:
Job Title: Program Manager - Berkeley Drop-In Center
Program Name: Berkeley Drop-In Center
Type of Position: Full-time (1 FTE)
Hours: 40 hours/week
Salary: $38/hour

Benefits:

• Excellent health insurance including Kaiser Health and Vision, Guardian Dental, and

Landmark Chiropractic and Acupuncture coverage

• 10 paid holidays and 2 personal days
• Paid time off (PTO)
• Paid sick leave
• Life insurance
• Disability insurance
• Paid training and educational opportunities
• Access to Peer Support

PEER WELLNESS COLLECTIVE IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $61,000.00 - $79,040.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Experience:

• Peer Support Specialist: 2 years (Preferred)
• Supervising: 2 years (Preferred)

Work Location: In person

Salary : $61,000 - $79,040