What are the responsibilities and job description for the Shift Lead position at Peet's Coffee?
Job Description
Peet's is seeking passionate Supervisors who embody the commitment to mastery by ensuring quality and service.
The Shift Lead is responsible for daily operations of the coffeebar and acts as Service Leader to ensure excellent customer service.
Key Responsibilities
- Promotes a culture of authenticity, respect, dignity, and integrity.
- Inspires a shared purpose and engagement.
- Models a passion and commitment to continued success.
- Delivers Operational Excellence.
- Executes quality store openings and closings, troubleshoots issues, and demonstrates pride in the store.
- Acts as Service Leader at times, ensuring all financial transactions as well as service standards are met.
- Champions the ongoing spirit of development and professional growth across the team.
- Supports a culture that attracts, retains, and develops the highest quality Baristas.
Ideal Candidate
- Consistently demonstrates performance that embodies Peet's Vision, Mission, and Values.
- Has at least one year of previous experience working in a supervisory role with cash handling responsibility in the service or food industry or equivalent related experience and training.
- Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first and quality-focused mentality.
- Carry themselves professionally, be agile, and maintain composure in a fast-paced environment.
- Have strong time-management and delegation skills.
- Possess good problem-solving skills and sound judgment.
- Be an excellent communicator, relating well to customers and fellow Peetniks at all levels.
- Be extremely reliable and punctual.
- Have the ability to perform various physical tasks during the work shift.
Compensation and Benefits
- Starting pay between $16.75 to $23.00 plus $3.00 – $6.00 per hour cash and electronic tips.
- 401(k) plan, with generous matching (must be 18 years old to qualify).
- Tuition scholarship opportunities through Oregon State University E Campus to any of the 95 OSU degrees offered.
- Full medical, dental, and vision insurance to employees who work 21 or more hours per week (eligible the first of the month after hire).
- Employee Assistance Program including mental health resources for all employees.
- Paid vacation (after a waiting period of 4 months of employment).
- Flexible schedule.
- Free coffee and fresh baked goods as well as an employee discount.
- Opportunities for growth and advancement.
Salary : $3 - $6
