What are the responsibilities and job description for the REGIONAL DIRECTOR OF OPERATIONS position at PEG Hospitality Group,Inc?
Job Description
Job Description
The Regional Director of Operations (RDO ) is responsible for overseeing the operational performance, guest experience, financial results, and overall success of a multi-property portfolio, including extended stay, select, limited, and full-service hotels. They will provide strategic direction, ensure operational excellence, and drive revenue growth while fostering a strong company culture. They will work closely with General Managers (GMs) to maximize profitability, improve efficiency, and ensure compliance with brand and company standards.
The RDO will work closely with hotel leadership and regional discipline leaders (revenue, sales, and marketing) to ensure brand and company resources are used to their greatest advantage. Ensuring all brand service strategies and initiatives are executed, and technologies are utilized to their full extent. .
RESPONSIBILITIES :
- Oversight of operations and financial performance of multiple hotels within the assigned region.
- Ensure all properties meet or exceed brand, company, and regulatory standards.
- Conduct regular site visits to assess hotel conditions, staff performance, guest satisfaction, and compliance with brand and company standards and policies.
- Develop and implement operational strategies to enhance efficiency and productivity; leverage deployed technologies to guide strategies and measure performance.
- Monitor and analyze financial statements, budgets, and key performance indicators (KPIs) for each hotel. Critique monthly summaries prepared by property leadership.
- Ensure properties are driving top-line revenue through active engagement with revenue management, sales, and marketing teams. Regularly observe property calls with these disciplines.
- Optimize labor costs, expenses, and operational efficiencies to maximize GOP and NOI.
- Review and provide feedback to GM regarding revenue management and sales pricing strategies and promotional plans.
- Audit hotel performance and condition to brand standards and compliance for hotels. Actively manage any action plans related to operational deficiencies.
- Ensure hotels adhere to legal, safety, and regulatory requirements, including HR, financial, and operational policies.
- Implement risk management practices and enforce company policies and procedures.
- Engage with 3rd party owners to maintain positive relationships.
- Oversee annual budgets and reviews with key stakeholders ensuring timely completion; conduct monthly property and budget reviews with property leadership.
- Ensure appropriate leadership succession planning is in place for key positions, support development of key positions through feedback and mentorship.
- Demonstrate business ethics and personal integrity by adhering to all standards, policies, and procedures (SOPs, etc.).
- Other duties as assigned.
REQUIREMENTS :
QUALIFICATIONS :
