What are the responsibilities and job description for the Customer Service Agent position at Pegasus LTD?
Pegasus's primary mission is to stand out. We're all about going back to the basics and understand the importance of conversational campaigns! We believe that we differ from other firms based on our energy, vision, and determination to provide long lasting and memorable experiences.
We are seeking an ambitious individual who will attend to customer service issues and then offer an innovative and personalized solution for each problem. Our perfect candidate will have a bright and friendly communication style with exceptional listening skills.
Responsibilities
- Have a high level of professionalism establishing, a positive rapport with every interaction
- Work with management to stay informed of any changes in company policies and be updated on product knowledge
- Attend to customer complaints, provide appropriate alternatives and solutions given the time limits
- Maintain a positive attitude, even when confronted with criticism or misplaced frustration
- Follow up with customers to ensure resolution
- Go the extra mile to engage customers and provide a positive experience
- Update relevant customer information for each account
- Follow communication guidelines, policies, and procedures
- Additional administrative duties may be assigned as needed
Qualifications
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