Level 2 Computer Technician - Systems Administrator

Why Join Pegasus Technologies?

At Pegasus Technologies, we believe in empowering our team to make a difference every day. We offer:

• Competitive base salary with performance-based growth opportunities
• Comprehensive health, dental, and vision insurance
• 401K with company matching
• Bi-annual performance reviews to support your professional development
• A collaborative, team-oriented environment

Position Overview

We’re seeking a skilled Level 2 Computer Technician to join our on-site team in Kennett Square, PA. The ideal candidate will bring 3-5 years of experience supporting Microsoft-based networks and systems. In this role, you’ll balance remote technical support, on-site client visits, and project implementation to ensure the success and satisfaction of our clients.

If you’re passionate about problem-solving, enjoy learning new technologies, and thrive in a dynamic work environment, we’d love to hear from you.

Key Responsibilities

• Provide remote and on-site technical support for clients’ IT systems.
• Troubleshoot and resolve escalated technical issues.
• Monitor and respond to support requests via phone, email, and ticketing system.
• Design and implement IT solutions for client projects.
• Maintain accurate documentation of client systems and interactions.
• Collaborate with team members to ensure consistency of service.
• Assist with technical sales support and project planning.

Technical Expertise Required

• Operating Systems: Windows 7/8.1/10, Windows Server (2008, 2012, 2016, 2019).
• Active Directory: Administration, group policies, and support.
• Networking: TCP/IP, DNS, DHCP, firewall configuration.
• Email Systems: Office 365 migration/deployment, Exchange Server administration.
• Security: Spyware/virus removal and adherence to data security best practices.
• Other Skills: Windows command line, registry modifications, NTFS/share permissions, batch file creation, and hardware troubleshooting.

What We’re Looking For

• Proven ability to troubleshoot complex problems systematically and efficiently.
• A natural curiosity for technology and a passion for continuous learning.
• Strong verbal and written communication skills to effectively interact with clients and team members.
• Excellent customer service mindset with a focus on client satisfaction.
• Ability to manage multiple tasks and maintain productivity standards.
• Team player who can also work independently when required.
• Experience adhering to operational procedures, including documentation and time tracking.
• Valid driver’s license, reliable transportation, and a functioning cell phone.

Preferred Qualifications

• Industry certifications (CompTIA, Microsoft, etc.) are a plus.
• Experience designing, implementing, and managing IT projects.

Join Pegasus Technologies and be part of a team that values innovation, professionalism, and delivering exceptional service. If this opportunity excites you, apply today to take the next step in your IT career!