What are the responsibilities and job description for the Client Services Associate - Sponsorships position at PEI Group?
About The Role
PEI Group is seeking a commercially driven Client Relationship Associate to provide post-sales sponsorship support for growing portfolio of clients. PEI's global, industry-leading conferences and events attract between 20 and 150 sponsors and 300 to 3,000 attendees.
This role will focus on developing exceptional relationships with our sponsors and collaborating on outstanding sponsor experiences across our entire event portfolio. Our 40 confex style events are held in EMEA, US and APAC.
The Client Services Associate will be responsible for ensuring external clients, and internal customers, have all the necessary materials and information for a seamless and premium experience. You will build strong, lasting relationships with sponsors, fostering trust in PEI's products and services while communicating effectively across multiple cross-functional teams across our global locations.
Key to your success will be your ability to manage client relationships, gathering promotional collateral that is necessary for successful events for your clients. You will be mindful about future sponsorship opportunities, cross-promotional opportunities, and identify areas to support sales growth across the numerous PEI brands. While this is not a direct sales role, your success will be aligned to the ability to upsell and cross-sell opportunities by nurturing relationships with your sponsor clients.
You will report to the US Client Relationship Manager and will be a key member of a newly established global team, focusing on increasing customer engagement and improving overall customer retention.
About You
Key Responsibilities :
- Deliver a streamlined and personalized client onboarding process, gathering and delivering key contacts, marketing collateral, logos, company biographies, and attendee information in a timely and organized manner.
- Manage and update sponsorship logs for PEI events. You will be skilled at accurately tracking client onboarding and deliverables in addition to providing regular status reports to internal customers.
- Proactively identify and address issues to ensure client expectations are met.
- Master the CRM system to input and process contract information.
- Proactively organize external sponsor meetings providing valuable support and request client feedback
- Participate in internal sponsorship planning meetings and internal zoom calls, providing valuable support for internal customers.
- Collaborate with the marketing team to ensure consistent branding for sponsors across event materials, including print assets, websites, and social media platforms.
- Oversee the timely delivery of sponsor materials, leading up to events.
- Work closely with the sponsorship sales lead, and wider team where applicable, team to ensure accurate event branding and deliverables. .
- Address client queries and troubleshoot on-site issues to ensure smooth event execution; attend events as required.
- Conduct post-event evaluations, including data entry, analysis, and the creation of reports for event stakeholders.
Skills and Experience :
This is a fantastic opportunity for someone looking to gain commercial experience in a dynamic, global setting. Join PEI Group to be a part of a growing team where your contributions will have a direct impact on sponsor satisfaction and business success.
About Us
Who we are :
PEI Group is a subscriber-focused business intelligence company. With our multi-talented global team of over 490 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success.
What we do :
PEI Group provides industry-leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client-communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active - in New York, Los Angeles, Tokyo, Sydney, Hong Kong, Singapore, London and elsewhere - PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors.
At PEI we value diverse talent and welcome applications from everyone - regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this.
PEI Group supports flexible working arrangements, and we welcome career returners.
