Client Service Associate

Client Service Associate

Job Description

Pekin Hardy Strauss, Inc. (“PHS”) is an independently-owned registered investment advisor founded in 1990 and based in Chicago, with over $800 million in assets under management. The firm’s wealth management group manages money for high net-worth individuals and families, most of which have been long-standing clients of the firm. We also serve as the advisor for the Appleseed Fund (APPLX/APPIX), an open end mutual fund which the advisor launched at the end of 2006.

Our integrity, our long-term client relationships, and our research-centric value investing culture have been the linchpins of the company’s success. We are driven to make sound investment judgments and to exceed the service expectations of our clients. The firm operates with a collegial, team-oriented culture which applies equally to our investment decisions as well as to our management decisions.

Responsibilities

• Handle requests from clients, portfolio managers, and management including, but not limited to account opening, asset movements, account maintenance, gathering statements, completing documentation, preparing materials for client meetings, and technical support.
• Assist with annual RMDs for IRA accounts.
• Handle activities and record keeping related to outside investments, which include conveying paperwork, processing cash movements, and monitoring receipt of distributions.
• Prepare and maintain written operating procedures for Client Service. Ensure each team member can perform all of the key responsibilities of the team so everyone can run the desk on their own over short time periods.
• Support business, compliance, and marketing projects.
• Support marketing and social media efforts for the firm and its products by updating databases and client and prospect contact information and assisting with special projects.
• Help enforce anti-money laundering and know your customer policies and procedures.
• Answer main phone and fax lines and receive mail and ascertain the nature of the business, and direct to the appropriate person.
• Maintain procedures for retention, protection, retrieval, transfer, and disposal of records.

Ongoing Expectations

• Have strong interpersonal, oral, and written communication skills.
• Be comfortable independently leading or working on multiple efforts at the same time with overlapping target dates. Proactively raise concerns about conflicting priorities and propose possible solutions.
• Have a continuous improvement and creativity mindset.
• Be self-motivated. Proactively take on other assignments and requests as they arise and be comfortable with them falling outside of your normal expectations.
• Be in the office during normal working hours (8:30-5). If you need a modified schedule or will be out, confirm with your manager ahead of time that there is appropriate coverage.
• Meet regularly with your manager and come prepared to those conversations with topics to discuss, which could include recent deliverables completed, issues, risks, and future plans.
• Maintain confidentiality that has been entrusted to us by our clients.

Knowledge, Skills & Abilities

• At least 2-3 years of experience in the financial services and wealth management industry working directly with clients and with brokers.
• Experienced user of Microsoft Outlook, Excel, and Word.
• Prefer candidates experienced with DocuSign and Salesforce/Salentica CRM.
• Prefer candidates who have worked for an investment advisor and have experience with Charles Schwab and/or Pershing Advisor Solutions.

NOTE: We will consider a fully remote option for the right candidate.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Chicago, IL 60606

Salary : $60,000 - $65,000