Head Racquets Professional (Full-Time)

Description

About Pelican Bay Foundation

Pelican Bay Foundation is the premier luxury community in Naples, FL. One of the area’s largest exclusive enclaves, situated on more than three square miles and bordered by pristine white-sand beaches, our community offers the most diverse slate of amenities and activities anywhere in the region.

The Foundation manages all common areas, including two beach facilities and two private beachfront restaurants, two racquets’ facilities, two boardwalks, the Fitness Center and Wellness Studio, the Community Center, and approximately 90 acres of land.

About the Position

We are seeking a full-time Head Racquets Professional who will be responsible for managing and operating a premiere racquets facility at Pelican Bay Foundation comprising of eighteen (18) hydro tennis courts. You will create, lead and manage the racquets programs, maintenance, retail services, lessons, and events. The position reports directly to the Director of Community Center & Racquets.

What you'll do

• Interact with members, guests, and Foundation team members, creating a friendly and positive atmosphere.
• Work closely with the Director of Community Center & Racquets in creating, orchestrating, and implementing a weekly schedule of tennis lessons and instructional programs, leagues and events for Pelican Bay Members and the public.
• Teach between 9-11 hours per week on pickleball and tennis programming lessons.
• Manage, train develop, coach team members to ensure the highest standards on and off court. 
• Teach Racquet Programming Classes including but not limited to Cardio Tennis, Learn Play Tennis Fast, Pickleball 100, 101 and beyond, Pelican Play Program, Leveled Clinics, 3.0, 3.5, 4.0 etc. Team Drill and Play, and all other programs and events pertaining to the success of the facility.
• Lead purchasing, display, and management of Instant retail kiosks on site. 
• Lead retail buying plan for the two pro shops.
• Assist with monthly inventory, re-orders and recommendations for member needs and sales.
• Assist in game arranging service for all players.
• Lead, schedule, develop and train racquet professionals and court sports maintenance staff. 
• Ensure Facilities are well maintained.
• Meet or exceed financial targets and be able to adjust revenue and expenses ensuring budgetary goals are met. 
• Provide necessary reports and accounting records to Collier County Park and Recreation.
• Maintain and track KPI’s such as, public & private attendance, participation, membership sales, level user groups and beyond.
• Work closely with the Director of Community Center & Racquets in executing Capital & Replacement Facility Reserve Projects.
• Be actively involved in focus groups, advisory meetings for both Pelican Bay members and the public. 
• Act as Manager on Duty as needed.
• Ensure compliance with safety training and awareness.
• Attend First Aid/CPR/AED training – be able to perform as needed
• Other duties as assigned by Director of Community Center & Racquets.

Requirements

Skills & Experience

• PTR/PPR/ RPO/ USPTA Certifications required.
• Extensive Knowledge of Tennis and Pickleball Programming.
• Experience with NorthStar preferred.
• Outstanding coach willing and able to coach at all levels and ages.
• Buying and retail experience preferred.
• Previous management of Hydro Court Tennis Facility and Outdoor Pickleball Facility.
• Have a passion for events and creative programming.
• Positive, well-mannered attitude and demeanor.
• Ability to develop full knowledge of policies and procedures and apply them in daily circumstances.

Education

• Minimum High school diploma/GED or equivalent. Associate or bachelor’s degree preferred or any combination of education, training, and work experience which demonstrates the ability to perform the duties and responsibilities as described.
• Complete CPR and First Aid Training within the first 60 days of employment.

We offer a competitive total compensation and benefits package and pride ourselves in providing a fun, evolving, culture-centric work environment.

All eligible regular employees are offered the following benefits:

• Generous Paid Time Off (PTO) & Paid Holidays
• Medical, Dental, and Vision options on the first of the month following 30 days from your start date
• 401k with excellent employer match from Safe Harbor
• Free Team Member Meals
• Team Member Referral Bonus
• Company Paid Group Life, Disability and AD&D
• Company Paid Employee Assistance Program 
• Company-provided uniforms

Every team member joining our Foundation will share our Core Values:

• Welcoming: Help build and embrace a sense of community and belonging for all.
• Collaborative: Leverage our collective genius with a focus on clear communication, teamwork, and continuous improvement.
• Positive: Be open to new ideas and utilize creative problem solving to deliver exceptional member satisfaction at all touch points.
• Respectful: To always do the right thing even when it is hard and treat others with fairness, consistency, and respect.

Pelican Bay Foundation is an Equal Opportunity Employer and Drug Free Workplace