LEAD Server - Luxury Hotel Upscale Restaurant

Description

Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please! 

We are a fun, fast paced, diverse team and an upbeat place with a great atmosphere. We have a lot of fun working together and we believe that our team is the key to our success!

At Pelican, we often celebrate our employees’ accomplishments. Are you all about being your best self, doing the right thing, 

bringing your natural smile and having fun? Then we hope to welcome you to our amazing family.

SUMMARY

Pelican Grand Beach Resort, part of Noble House Hotels & Resorts, seeks a dynamic Lead Server professional who will assists in overseeing the overall service operations. The Head Server is responsible for ensuring the delivery of high-quality service, managing their section, and supporting the team in providing exceptional guest experiences. The Head Server must demonstrate advanced knowledge of menu offerings, food and beverage pairings, and service etiquette. In addition to leading and training the team, the Head Server ensures the proper set-up, service, and clean-up of the dining area while maintaining guest satisfaction and adhering to company standards. The Head Server also plays an integral role in driving service excellence and profit maximization through operational efficiency.

SERVICE CULTURE FOCUS

To support the Pelicans Vision of being recognized by our customers as the best in our business, the Head Server must champion a service culture that “makes the ordinary extraordinary!” This philosophy should guide every interaction with associates, guests, and the wider community. The quality of service and courtesy extended will contribute to a productive and healthy culture of excellence, inspiring others to always perform at their best.

The ESSENTIAL FUNCTIONS of the Head Server will be but not limited to:

· Greet guests, take orders, serve food and beverages, and monitor the dining experience to ensure guest satisfaction.

· Train and mentor new servers, ensuring they are knowledgeable about the menu, service standards, guest interaction techniques, and core values. 

· In support of the manager if not available, oversee seating chart and manage table assignments for optimal flow and efficient service.

· Collaborate with kitchen and bar staff to ensure food and drinks are delivered in a timely and accurate manner.

· In support of the manager if not available, handle guest complaints and service issues promptly, professionally, and to the satisfaction of the guest.

· Ensure that all opening and closing duties are completed according to the set standards, including preparing the dining area and managing inventory.

· Maintain cleanliness and organization of service areas, ensuring all equipment is in good working order.

· Support management by enforcing SOP’s and safety practices.

· Complete guest checks, process payments, and handle cash transactions according to company procedures.

· Assist in managing service operations during busy periods, ensuring efficient service and maximum guest satisfaction.

· Regularly update the POS system and ensure accuracy in orders and guest interactions.

· Close out servers and audit receipts.

SUPERVISORY DUTIES 

· Assist managers in opening and closing the restaurant, including compiling daily, weekly, and monthly service reports.

· Supervise and delegate tasks to servers, ensuring that all duties are executed according to company standards.

Best in service applies to our employees as well, starting with an awesome benefits package along with many other perks. We offer the following AWESOME benefits:

• 401K (and 401K      matching)
• Paid time off
• Insurance to      include health, medical, vision, dental, hospital coverage, employee      assistance program, life and accidental death, pet, and short-term      disability
• HUGE employee      discounts
• Multiple parking      options
• One free meal      during your shift
• Many recognition      programs
• Referral programs
• Growth      opportunities

At Pelican, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Requirements

Our ideal candidate has these specific job knowledge, skills and abilities:

Competencies

· Strategic Skills

• Proficient in job-related skills and knowledge. Quickly grasp new      information and apply it effectively. Demonstrates strong problem-solving      skills and an ability to make informed decisions.

· Operating Skills - Effective in managing time and prioritizing work to ensure smooth service operations. Able to adjust tasks as needed to accommodate unexpected changes.

· Courage - Confident in decision-making and acting independently when required. Maintains integrity and professionalism under pressure.

· Energy & Drive - Energetic and self-motivated. Persistent in completing tasks and focused on exceeding guest expectations.

· Personal & Interpersonal Skills - Warm and engaging personality with a genuine desire to connect with others. Creates trust and rapport with guests and coworkers. Skilled in providing feedback and managing conflicts effectively.

Knowledge/Skills

· Strong knowledge of food and beverage pairings, menu items, and service standards.· Exceptional communication skills, both verbal and written.· Proficient in operating POS systems and managing transactions.

Abilities

· Ability to lift trays, dish racks, glass racks, etc., ranging from 20-40 lbs.· Ability to push carts, portable bar, and hot boxes, ranging from 50-100 lbs.· Continuous standing and maneuvering in tight spaces.· Ability to multitask and manage multiple guests and tables efficiently.· Ability to follow verbal and written instructions and communicate effectively in a fast-paced environment.

Education/Formal Training

· HS Graduate; some college preferred.

. Previous experience in food and beverage service, preferably in a leadership or supervisory role.

Experience

· Minimum of 3 years of server experience with a demonstrated ability to lead and manage a team.

Environment

· Fast-paced, physically demanding environment requiring prolonged standing, walking, and lifting during the shift. 

 Our ideal candidate has these specific job knowledge, skills and abilities:

JOB QUALIFICATIONS

Competencies

· Strategic SkillsProficient in job-related skills and knowledge. Quickly grasp new      information and apply it effectively. Demonstrates strong problem-solving      skills and an ability to make informed decisions.

· Operating SkillsEffective in managing time and prioritizing work to ensure smooth service operations. Able to adjust tasks as needed to accommodate unexpected changes.· CourageConfident in decision-making and acting independently when required. Maintains integrity and professionalism under pressure.· Energy & DriveEnergetic and self-motivated. Persistent in completing tasks and focused on exceeding guest expectations.· Personal & Interpersonal SkillsWarm and engaging personality with a genuine desire to connect with others. Creates trust and rapport with guests and coworkers. Skilled in providing feedback and managing conflicts effectively.

Knowledge/Skills

· Strong knowledge of food and beverage pairings, menu items, and service standards.· Exceptional communication skills, both verbal and written.· Proficient in operating POS systems and managing transactions.

Abilities

· Ability to lift trays, dish racks, glass racks, etc., ranging from 20-40 lbs.· Ability to push carts, portable bar, and hot boxes, ranging from 50-100 lbs.· Continuous standing and maneuvering in tight spaces.· Ability to multitask and manage multiple guests and tables efficiently.· Ability to follow verbal and written instructions and communicate effectively in a fast-paced environment.

Education/Formal Training

· Previous experience in food and beverage service, preferably in a leadership or supervisory role.

Experience

· Minimum of 3 years of server experience with a demonstrated ability to lead and manage a team.

Environment

· Fast-paced, physically demanding environment requiring prolonged standing, walking, and lifting during the shift. 

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.