What are the responsibilities and job description for the Card Services Representative position at Pelican State Credit Union?
The role of the Card Services Representative is to perform administrative assistance with the day-to-day activities, procedures, and clerical needs of the Card Service Department. This representative will serve the member’s needs by handling credit and debit inquiries over the phone. Our Card Services Representative must also embody Pelican’s Core Values and provide excellent service in all that they do.
A DAY IN THE LIFE OF A CARD SERVICES REPRESENTATIVE INCLUDES:
Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Our full-time employees enjoy amazing benefits including:
A DAY IN THE LIFE OF A CARD SERVICES REPRESENTATIVE INCLUDES:
- Monitor and respond to internal inbound inquiries regarding plastic cards in a timely manner
- Process and respond to member requests including, but not limited to, travel notifications, rush shipment requests, limit increases, merchant hold releases, card activation or deactivation, and closure requests
- Make outbound calls to cardholders regarding research requests and outstanding issues
- Process maintenance requests for debit and credit cards, such as setting up cards, blocking cards, removing blocks, rushing shipment requests and increasing daily limits
- Complete reports, tasks and projects as assigned with established guidelines and timelines
- Learn relevant card associated regulations pertaining to debit/credit cards, such as Visa Operating Rules and Regulations E and Z
- High school education or equivalent
- 1 year of experience in card operations, teller, and/or role in reviewing member’s financial accounts
- Excellent oral, written, and telephone communication skills
- Strong problem-solving, attention to detail, and member service skills
- Proficiency in Microsoft Office products, especially Excel
- Xperience or Symitar experience is a plus, but not required
- Work Schedule
- Monday – Friday
- 8:30 am – 5:30 pm
- Rotational 5 pm - 5:30 pm shift 1 - 2 days a week
- Travel
- Travel is rarely necessary for this position.
- Work Site Location
- All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane Baton Rouge, LA 70816
Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Our full-time employees enjoy amazing benefits including:
- Medical, Dental, and Vision Insurances with generous employer premium contributions
- Health Savings Account with employer contributions for eligible employees
- Employer-Paid Group Life Insurance
- Voluntary Dependent Life Insurance
- Retiree insurance for eligible employees
- Paid Vacation & Sick Leave
- 15 Paid Holidays, including a Cultural Floating Holiday
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
- Paid Time Off to volunteer with approved non-profits and charities
